Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Steadman

Providence,RI

Summary

Dynamic Front Desk Agent and seasoned Shift Leader with a track record of delivering exceptional customer service and team leadership. Efficiently managing transactions and guest concerns, demonstrating strong problem solving abilities. Excels in fast-paced environments, showcasing flexibility and a commitment to maintaining

high- quality standards.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Marriott Renaissance Hotels
08.2023 - Current
  • Greet customers in a friendly, professional manner, while providing excellent customer service.
  • Handling cash, credit and debit transactions accurately.
  • Answering incoming phone calls promptly and professionally, providing information and transferring calls as necessary.
  • Resolving guest issues with creative solutions and escalating major issues to management.
  • Assisting guests with check-in and check-out procedures ensuring the accuracy of payment and information is correct regarding their stay.
  • Using FSPMS to verify reservations, make edits and process payments.
  • Answering guests questions bout transportation, restaurants and entertainment to the best of my ability.
  • Contacting maintenance and housekeeping when a guest reports an issue.
  • Issuing room keys & ensuring the safety of guests

Shift Leader

Chick-fil-A
04.2021 - 08.2023
  • Enforced company policies and regulations with employees.
  • Maintained high food quality standards by checking contents to verify product quality and quantity.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Managed opening and closing shift kitchen tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.

Education

High School Diploma -

William M. Davies Jr Career & Technical Highschool
Lincoln, RI
06.2022

Skills

  • Works well on a team or independently
  • Capable of working effectively with little supervision
  • Excellent customer service skills gained through work experience
  • Strong personal excellence
  • Good at following directions; completing tasks on time and correctly
  • Always on time or early & ready to work
  • Flexible schedule

Timeline

Front Desk Agent

Marriott Renaissance Hotels
08.2023 - Current

Shift Leader

Chick-fil-A
04.2021 - 08.2023

High School Diploma -

William M. Davies Jr Career & Technical Highschool

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Margaret Steadman