Megan Rawlings
Indio,CA
Summary
Bubbly and reliable woman with a strong focus on customer service and teamwork. Proven ability to manage fast-paced environments while also enhancing guest satisfaction. 10 years of customer service experience. 5 years of barista experience.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
Cathedral City, California
02.2023 - Current
- Welcomed guests and assisted with check-in and check-out procedures
- Managed reservations using the hotel management software efficiently
- Provided information about hotel amenities and local attractions to guests
- Handled cash transactions at the front desk
Barista and Cashier
Sheldrakes Coffee Roasting
Long Beach, California
11.2021 - 02.2023
- Prepared and served a variety of coffee beverages
- Memorizing whole menu and ingredients
- Operated and calibrated espresso machines ensuring beverage quality
- Prepping and baking morning pastries
- Full store product knowledge
- Packaging and weighing beans
- Accepting orders and packages
- Organizing stock
- Training new employees
- Cash handling
- Securing premises
- Maintained cleanliness and organization of the coffee station and seating areas
- Operated espresso machines and grinders to ensure optimal beverage quality
Barista and Cashier
Carmen’s Coffee Company
Long Beach, CA
11.2021 - 05.2022
- Prepared and served a variety of coffee beverages and food to customers
- Full coffee knowledge
- Memorizing whole menu and ingredients
- Operated and calibrated espresso machines ensuring beverage quality
- Opening and closing registers and food truck
- Loading and displaying guest tables and chairs
- Nightly deep clean of food truck
- Flushing out truck nightly
- Organizing stock
- Maintained cleanliness and organization of the coffee station and seating area
- Cash handling
- Implemented security measures to ensure safety of premises.
Manager, Barista, and Cashier
Kreem
Palm Springs, California
04.2019 - 11.2021
- Key holder
- Managed daily operations to ensure smooth workflow and customer satisfaction
- Interviewing perspective ingredient
- Keeping expectations of team performance and provided guidance and support to staff members
- Developed training programs to enhance employee skills and operational efficiency
- Assisted owner in new product ideas
- Customer service
- Recommending products
- Prepared and served a variety of coffee beverages
- Operated and calibrated espresso machines ensuring beverage quality
- Maintained cleanliness and organization of the coffee station and seating area.
- Full coffee knowledge
- Ice cream ingredient knowledge
- Ordering and organizing stock
- Preparing ingredient prep for maker
- Social media product posting
- Cash Handling
- Operating and closing registers
- Securing premises
Sales Associate and Advisor
Aveda
Palm Desert, California
07.2019 - 04.2020
- Key holder
- Assisted customers in selecting Aveda products for personalized beauty solutions.
- Customer service
- Deep Product Knowledge
- Maintained product displays to ensure a welcoming shopping environment.
- Provided knowledge on natural ingredients and sustainability practices.
- Massaging customers
- Using product for customer facials
- Restocking product
- Unloading new shipments
- Cash handling
- Operating and closing registers
- Maintaning a clean working environment
- Securing premises
Sales Associate and Advisor
Ulta
Palm Desert, California
11.2018 - 10.2019
- Customer service
- Advised 60+ customers a day
- Organizing appointments for salon
- Recommended products to guests
- Answering telephones
- Cash handling and operating registers
- Restocking products
- Maintaining a clean working environment and ensuring storefront was presentable to guests
Sales Associate
See’s Candy
Palm Springs, California
11.2016 - 04.2018
- Customer Service
- Assisted customers in selecting chocolates and confections
- Packing and wrapping merchandise
- Maintained cleanliness and organization of sales floor and displays
- Cash handling and operating and closing registers
- Moving and transferring inventory
Hostess, Server, and Cashier (Summer Job)
The Stand
Ojai, California
06.2015 - 08.2016
- Customer service
- Talking and assisting customers
- Promptly and efficiently processing
- orders
- Maintained a clean working environment and kitchen
- Food prep
- Operating and closing of registers
- Cash handling
- Securing premises
Education
Palm Springs High School
Palm Springs, CASkills
- Bubbly and friendly personality that thrives for helping others
- Works greats with a team or independently
- Works great in a fast paced work environment
- Strong motivation to strive for the best performance
- Reliable and punctual
- Detail oriented
Timeline
Front Desk Agent
Best Western Hotel
02.2023 - Current
Barista and Cashier
Sheldrakes Coffee Roasting
11.2021 - 02.2023
Barista and Cashier
Carmen’s Coffee Company
11.2021 - 05.2022
Sales Associate and Advisor
Aveda
07.2019 - 04.2020
Manager, Barista, and Cashier
Kreem
04.2019 - 11.2021
Sales Associate and Advisor
Ulta
11.2018 - 10.2019
Sales Associate
See’s Candy
11.2016 - 04.2018
Hostess, Server, and Cashier (Summer Job)
The Stand
06.2015 - 08.2016
Palm Springs High School