Dayana Duarte
Summary
Highly motivated professional with 5+ years of experience serving guest. Dedicated to providing high levels of customer satisfaction while keeping sales high with exceptional service. Reliable and personable with top-level integrity and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
In-Room Dining Server
SLS Brickell
07.2019 - Current
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
In-Room Dining Server
The Gabriel
03.2018 - 03.2019
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Hostess
STK
12.2016 - 11.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.2009
Skills
- Inventory management
- Adaptability
- Excellent communication
- Customer service
- Conflict resolution
- Attention to detail
- Phone etiquette
- Guest relations
- Team collaboration
- Professional demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In-Room Dining Server
SLS Brickell
07.2019 - Current
In-Room Dining Server
The Gabriel
03.2018 - 03.2019
Hostess
STK
12.2016 - 11.2017
High School Diploma -
Miami Southridge Senior High School
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