KRISTEN FORSYTH
Washington,UT
Summary
Hospitality professional with 16 years of experience in high-volume restaurant, bar, and resort environments, including current In-Room Dining experience at Black Desert Resort. Trusted by management to support the team at a supervisor level, train new servers, assist teammates, close the department, and ensure accurate end-of-shift procedures. Strong working knowledge of Versa, Alice, POS systems, room and internal charges, reconciliation, department paperwork, and cross-department communication. Proven leadership background as a Lead Server, Lead Bartender, Management and Supervisor with experience training staff, managing operations, inventory, ordering, guest service, and conflict resolution.
Overview
13
13
years of professional experience
Work History
In-Room Dining Server
Black Desert Resort
06.2026 - Current
- Providing high-quality in-room dining service while maintaining resort standards and a professional guest experience.
- Communicate and coordinate effectively with Front Desk, Housekeeping, and Kitchen to ensure accurate and timely guest service.
- Train new servers by providing tailored guidance during service shifts, fostering confidence and success in team members.
- Serve as a reliable resource for teammates by assisting struggling servers, ensuring smooth department operations.
- Demonstrate working knowledge of Versa, Alice, and the department POS system, including room charges and internal charges.
- Complete end-of-shift reconciliation and departmental closing procedures accurately and consistently, supporting operational efficiency.
Office Manager
Red Rock Exterior Solutions
St. George, UT
10.2025 - 07.2026
- Managed daily administrative operations, overseeing scheduling, communication, filing, reporting, data entry, and office coordination to maintain efficient workflow.
- Prepare payroll and maintain accurate administrative records.
- Use JobTread and QuickBooks to manage records, payments, scheduling, and customer information.
- Communicated professionally with customers, vendors, clients, and staff to address inquiries and resolve issues promptly.
- Coordinated with vendors and team members to ensure timely execution of projects and tasks.
Bartender / Server
Switchback
07.2016 - 11.2016
- Provided efficient guest service in a fast-paced hospitality environment while maintaining accuracy, professionalism, and service standards.
- Prepared and served a variety of beverages following standard recipes to maintain quality.
- Coordinated with kitchen staff to deliver timely food and beverage service, enhancing overall dining experience.
- Addressed customer complaints promptly, employing effective problem-solving skills to maintain guest satisfaction.
- Ensured cleanliness and organization of bar area, upholding health and safety standards for guest safety.
- Assisted in training new servers on menu offerings and service protocols for efficiency.
Lead Server / Lead Bartender
Iggys Sports Grill
05.2013 - 07.2016
- Managed bar operations, conducted liquor inventory counts, and placed product orders to ensure stock availability and service readiness.
- Trained and mentored new servers and bartenders to maintain service quality and company standards.
- Led front-of-house service and supported team members in a high-volume restaurant environment.
- Supported workflow, guest service, cash handling, and conflict resolution, contributing to smooth operations and enhanced guest satisfaction.
- Advanced quickly into leadership responsibilities based on reliability, performance, and leadership ability.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing overall dining experiences.
Education
High School -
Pine View High School
St. George, UT01-2006
Skills
- Food Service Operations
- Guest service recovery
- Room & Internal Charges
- POS Systems
- Versa
- Alice
- Shift reconciliation
- Closing Procedures
- Cash Handling
- Inventory management
- Workflow management
- Team Leadership & Support
- New-hire training
- Peer Training
- Team Collaboration
- Conflict management
Certifications Training
- Food Handler Permit, renewed, 2024
- TIPS / Alcohol Server Certification, Current
Software Systems
- Versa
- Alice
- POS Systems
- Microsoft Word
- Microsoft Excel
- Google Docs
- Google Sheets
- Outlook
Key Leadership Achievements
- Promoted to Head Server within a short period due to strong leadership, reliability, and consistently high customer satisfaction.
- Advanced to Head Bartender quickly by rapidly learning cocktail preparation, bar operations, and inventory management.
- Selected as a Lead Trainer responsible for onboarding and training new servers and bartenders.
- Successfully managed liquor inventory counts and product ordering to maintain accurate stock levels and efficient bar operations.
- Recognized for excelling in fast-paced, high-volume environments while leading teams, improving workflow, and delivering exceptional guest experiences.
Leadership Hospitality Skills
- Team Leadership & Support
- New-Hire Training & Shadow Training
- In-Room Dining Operations
- Guest Service & Service Recovery
- Cross-Department Communication
- Versa
- Alice
- POS Systems
- Room & Internal Charges
- End-of-Shift Reconciliation
- Closing Procedures
- Cash Handling
- Inventory & Ordering
- Conflict Resolution
- Peer Training
Timeline
In-Room Dining Server
Black Desert Resort
06.2026 - Current
Office Manager
Red Rock Exterior Solutions
10.2025 - 07.2026
Bartender / Server
Switchback
07.2016 - 11.2016
Lead Server / Lead Bartender
Iggys Sports Grill
05.2013 - 07.2016
High School -
Pine View High School