Alfredo Becerra
Anaheim,CA
Summary
Dedicated and customer focused hospitality professional with over 4 years of experience in high volume hotel and restaurant environments. Proven ability to deliver exceptional service in various roles including server support, in-room dining, and food & beverage operations. Skilled in multitasking, anticipating guest needs, and ensuring a seamless dining experience. Seeking to bring strong interpersonal and service skills to a Server position.
Overview
12
12
years of professional experience
Work History
In-Room Dining Server
JW Marriott Anaheim Resort
Anaheim, California
12.2024 - Current
- Delivered in-room dining orders accurately and promptly to hotel guests in accordance with brand service standards.
- Anticipated guest needs and provided additional items such as condiments, utensils, or beverages as needed.
- Provided exceptional customer service while respecting guest privacy and comfort.
Certified Trainer / Food & Beverage Team Member
JW Marriott Anaheim Resort
Anaheim, California
11.2023 - Current
- Facilitated one-on-one coaching to improve performance and ensure consistency in service delivery.
- Trained and mentored new hires in service protocols, menu knowledge, and guest interaction techniques.
Barback
JW Marriott Anaheim Resort
Anaheim, California
03.2023 - Current
- Supported bartenders and servers by ensuring consistent stock levels and cleanliness.
- Delivered food and beverage items promptly to bar guests and assisted in guest interactions.
- Maintained a clean and organized service environment, including bar counters and seating areas.
- Demonstrated excellent multitasking by handling back-of-house duties while supporting front-of-house guest service.
Food Runner/ Server Support
JW Marriott Anaheim Resort
Anaheim, California
08.2022 - Current
- Delivered plated meals from kitchen to dining room tables, ensuring accuracy and presentation.
- Greeted guests and provided support to servers by refilling drinks, clearing dishes, and checking on guest satisfaction.
- Assisted in setting and resetting tables quickly and efficiently to maintain service flow.
- Communicated effectively with kitchen and waitstaff to coordinate timing and special requests.
Dishwasher
JW Marriott Anaheim Resort
Anaheim, California
06.2021 - 08.2022
- Maintained cleanliness and sanitation of kitchen and service ware.
- Supported kitchen and service teams by ensuring timely availability of clean dishes.
- Adhered to health and safety standards in waste disposal and cleaning procedures.
Assistant Manager
Papa John's Pizza
11.2013 - 12.2019
- Supervised daily store operations including staff scheduling, customer service, and order accuracy.
- Trained and led front-of-house team members to ensure excellent customer experience.
- Managed opening and closing duties and addressed customer concerns with professionalism.
- Supported a fast-paced, team-oriented environment while meeting sales and service goals.
Education
Some College (No Degree) -
Santiago Canyon College
Orange, CASkills
- Guest Service Excellence
- In-Room Dining Operations
- Food & Beverage Service
- POS Systems (MICROS)
- Time Management & Multitasking
- Team Collaboration
- Upselling & Menu Knowledge
- Sanitation & Safety Compliance
Languages
Spanish
Limited
Timeline
In-Room Dining Server
JW Marriott Anaheim Resort
12.2024 - Current
Certified Trainer / Food & Beverage Team Member
JW Marriott Anaheim Resort
11.2023 - Current
Barback
JW Marriott Anaheim Resort
03.2023 - Current
Food Runner/ Server Support
JW Marriott Anaheim Resort
08.2022 - Current
Dishwasher
JW Marriott Anaheim Resort
06.2021 - 08.2022
Assistant Manager
Papa John's Pizza
11.2013 - 12.2019
Some College (No Degree) -
Santiago Canyon College