Robert Fisher
The Ritz Carlton Key Biscayne
Miami,FL
15
years of professional experience
1
Certificate
1
year of post-secondary education
Hospitality with extensive experience working in hotels, including in-room dining and indoor/outdoor dining serving seeking to use skills, knowledge, and experience to launch a career as a culinary professional.
Work History
In-room Dining Server
4 Years 3 Months- Served food and amenities from kitchen to all guest rooms in a timely manner
- Successfully managed large groups of people in a busy environment
- Achieved excellent guest service and satisfaction in fast-paced restaurant.
Beach Captain
1 Year 7 Months- Delivered and served food and beverage items to guests in a timely, friendly and efficient manner
- Managed and processed customer payments.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Supervised daily Beach operations, ensuring compliance with safety and health regulations.
- Developed training materials for new hires, enhancing onboarding process and employee retention.
- Implemented customer service protocols, improving guest satisfaction ratings and experiences.
- Monitored inventory levels of pool supplies, facilitating timely reordering to prevent shortages.
Barback
2 Years 3 Months- Stocked and rotated coolers, maintained liquor room, prepared lounge for the next day's shift
- Managed closing duties, including cleaning entire bar area and back area.
Pool & Beach server
3 Years 9 Months- Maintained stock of all bar supplies and placed orders if required
- Administered operational activities of hotel and restaurants
- Ensured neat and clean area and maintained hygiene in work area
- Coordinated with all guests and patrons to resolve all issues
- Prepared drinks and serve all orders to guest as per requirement
- Monitored guests and identified all intoxicated guests in hotel
- Maintained knowledge of all menus within hotel premises
- Prepared beverages for guests within required timeframe.
Pool & Beach Supervisor
1 Year- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency across teams.
- Conducted performance evaluations to identify training needs and promote development.
- Coordinated inventory management to optimize stock levels and reduce waste.
Pool & Beach server
9 Months- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed order accuracy and timely delivery in fast-paced dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions and processed payments accurately using POS systems.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Diploma
- Cyber Security Certificate
Skills
Strong work ethic
Cash handling
Guest engagement
Professional appearance
Safe food handling
Motivating teams
Influencing others
Team leadership
Team player
Problem resolution
Motivation
Strategic planning
Staff motivation
Operations management
Customer-oriented
Technical support
Certification
ServSafe certification, Present
Tips certification, Present
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pool & Beach server
The Ritz Carlton Key Biscayne
01.2026 - CurrentRead More
Broward College
from Cyber Security Certificate
08.2025 - CurrentRead More
Pool & Beach Supervisor
andaz miami beach
01.2025 - 01.2026Read More
In-room Dining Server
Eden Roc Miami Beach
12.2018 - 03.2023Read More
Beach Captain
The Setai Miami Beach
08.2016 - 03.2018Read More
Barback
Sandbar lounge
11.2014 - 02.2017Read More
Pool & Beach server
The Palms Hotels and Spa
02.2011 - 11.2014Read More
Miami Beach Senior Highschool
Diploma
Read More