Robert Fisher
Miami,FL
Summary
Hospitality with extensive experience working in hotels, including in-room dining and indoor/outdoor dining serving seeking to use skills, knowledge, and experience to launch a career as a culinary professional.
Overview
15
15
years of professional experience
1
1
Certificate
1
1
year of post-secondary education
Work History
In-room Dining Server
Eden Roc Miami Beach
12.2018 - 03.2023
- Served food and amenities from kitchen to all guest rooms in a timely manner
- Successfully managed large groups of people in a busy environment
- Achieved excellent guest service and satisfaction in fast-paced restaurant.
Beach Captain
The Setai Miami Beach
Miami Beach, FL
08.2016 - 03.2018
- Delivered and served food and beverage items to guests in a timely, friendly and efficient manner
- Managed and processed customer payments.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Supervised daily Beach operations, ensuring compliance with safety and health regulations.
- Developed training materials for new hires, enhancing onboarding process and employee retention.
- Implemented customer service protocols, improving guest satisfaction ratings and experiences.
- Monitored inventory levels of pool supplies, facilitating timely reordering to prevent shortages.
Barback
Sandbar lounge
11.2014 - 02.2017
- Stocked and rotated coolers, maintained liquor room, prepared lounge for the next day's shift
- Managed closing duties, including cleaning entire bar area and back area.
Pool & Beach server
The Palms Hotels and Spa
02.2011 - 11.2014
- Maintained stock of all bar supplies and placed orders if required
- Administered operational activities of hotel and restaurants
- Ensured neat and clean area and maintained hygiene in work area
- Coordinated with all guests and patrons to resolve all issues
- Prepared drinks and serve all orders to guest as per requirement
- Monitored guests and identified all intoxicated guests in hotel
- Maintained knowledge of all menus within hotel premises
- Prepared beverages for guests within required timeframe.
Pool & Beach Supervisor
andaz miami beach
Miami Beach, FL
01.2025 - 01.2026
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency across teams.
- Conducted performance evaluations to identify training needs and promote development.
- Coordinated inventory management to optimize stock levels and reduce waste.
Pool & Beach server
The Ritz Carlton Key Biscayne
Miami, FL
01.2026 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed order accuracy and timely delivery in fast-paced dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions and processed payments accurately using POS systems.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Diploma -
Miami Beach Senior Highschool
Miami, FLCyber Security Certificate
Broward College
Davie, FL 08.2025 - Current
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Motivating teams
- Influencing others
- Team leadership
- Team player
- Problem resolution
- Motivation
- Strategic planning
- Staff motivation
- Operations management
- Customer-oriented
- Technical support
Certification
ServSafe certification, Present
Tips certification, Present
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pool & Beach server
The Ritz Carlton Key Biscayne
01.2026 - Current
Cyber Security Certificate
Broward College
08.2025 - Current
Pool & Beach Supervisor
andaz miami beach
01.2025 - 01.2026
In-room Dining Server
Eden Roc Miami Beach
12.2018 - 03.2023
Beach Captain
The Setai Miami Beach
08.2016 - 03.2018
Barback
Sandbar lounge
11.2014 - 02.2017
Pool & Beach server
The Palms Hotels and Spa
02.2011 - 11.2014
Diploma -
Miami Beach Senior Highschool