Morgan Charles

Provided elevated dining service for members of a private yacht club, ensuring they received the full value of their membership. Created an elegant atmosphere by setting up the dining room for maximum ambience. Maintained strong relationships with members to foster lasting impressions and memorable experiences. Held full knowledge of food, drink, liquor, and wine menus to deliver exceptional service. Collaborated with back-of-house staff and bartenders to ensure seamless operations and consistent member satisfaction. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Lived and worked with the husband and wife owners of a large scale farm, despite never meeting them prior to arrival, quickly adapting to a new environment and community. Assisted in managing 3,000 sheep, 150 cattle, and 1,700 acres of farmland along the rural coastline on the south island of New Zealand. Worked long hours from sunrise to sunset, supporting both daily operations and long-term projects. Helped construct new fencing and coordinated the rotation of livestock across paddocks to regulate grass growth. Gained firsthand knowledge of the economics and logistics of farm management.

Co-founded and operated a web development and SEO company, delivering custom websites optimized for search performance. Identified, pitched, and closed new client leads and maintained strong relationships through follow-ups and ongoing support. Directed day-to-day business operations, including finances, marketing campaigns, and advertising strategies. Collaborated with clients to understand their needs, ensuring projects were delivered on time and aligned with business goals. Built a foundation of repeat clients and referrals that sustained company growth. Networked with other businesses and customers to increase sales opportunities and contacts.

Handled bookkeeping responsibilities, ensuring accurate financial records and reports. Developed and designed marketing presentations tailored to casinos, car dealerships, and other potential clients to support business growth and client acquisition efforts. Collaborated with the Owner to align financial tracking with marketing strategies.

Led front-of-house operations in a busy restaurant and bar, overseeing two servers while managing closing duties. Ran floor as well as the bar with 15 craft beers on draft and 12 wines by the glass, ensuring quality service and accurate inventory. Partnered with the kitchen manager to create new specials that attracted customers. Built strong relationships with regulars through excellent customer service and consistent guest satisfaction. Demonstrated adeptness in handling customer concerns and complaints, resolving issues promptly to ensure customer satisfaction and loyalty.

Provided attentive customer service in a fast-paced café setting, ensuring a positive dining experience. Handled opening and closing duties, organized product placement on shelves, managed baked goods inventory, and supported smooth daily operations. Implemented effective upselling strategies, promoting special items to boost overall sales.

First employee hired to support daily operations of a growing artisan bakery. Worked closely with the owner to advertise and market the business, while preparing baked goods including croissants, breads, cakes, and other pastries. Assisted with inventory management, maintained a consistent production schedule, and supported the bakery’s day-to-day needs five days a week.