DAYANA E GALLEGOS
Gulf Shores,AL
Summary
Dynamic and detail-oriented professional with extensive experience at Brett Robinson Gulf Corp, excelling in quality assurance and guest service. Proven ability to maintain high standards of cleanliness and organization while effectively solving problems. Skilled in using CAD software for design projects, ensuring a welcoming environment for guests.
Overview
3
3
years of professional experience
Work History
Assistant Housekeeping Supervisor
Liquid Life Rental Vacations
Gulf Shores, AL
05.2025 - Current
- Handled guest requests and resolved concerns regarding room cleanliness.
- Resolved customer complaints promptly and efficiently.
- Investigated lost items reported by guests to determine if any action needs to be taken.
Quality Attendant
Brett Robinson Gulf Corp
Gulf Shores, AL
04.2025 - Current
- Collaborated with team members to ensure smooth daily operations.
- Handled customer complaints with empathy and professionalism consistently.
- Assisted other staff members in completing tasks as needed.
- Monitored main areas to replenish inventory items when supplies ran low.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Coordinated with housekeeping staff to ensure timely room readiness.
Housekeeping Room Attendant
Hotel Terra / Noble House Resort
Jackson, WY
11.2023 - 04.2025
- Performed thorough cleaning of rooms, including bathrooms and kitchens, maintaining high-quality standards.
- Ensured exceptional organization and cleanliness in compliance with the hotel’s premium expectations.
- Delivered efficient and professional service in a fast-paced, multicultural environment.
Housekeeper Attendant
Brett Robinson Gulf Corp
Orange Beach, AL
02.2024 - 11.2024
- Conducted detailed cleaning of condominiums, ensuring compliance with strict quality standards.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance issues to ensure prompt resolution by staff.
- Organized storage areas for efficient access to cleaning supplies.
- Conducted inspections of rooms before guest check-in for quality assurance.
Technician Assistant
Convisad
Santo Domingo
10.2023 - 02.2024
- Designed and 3D-printed custom cases for HIKVISION bodycams for traffic police.
- Planned and executed electrical projects using Microsoft Project and Dialux software.
- Organized tools and supplies to maintain a safe and efficient workspace.
- Documented service records and maintenance logs for equipment tracking purposes.
Housekeeper Ambassador
Brett Robinson Gulf Corp
Gulf Shores, AL
02.2023 - 05.2023
- Cleaned and sanitized guest rooms to ensure a welcoming environment.
- Changed bed linens and towels, tidied up rooms.
Housekeeper
Xanterra Travel Collection
Grand Canyon, AZ
02.2022 - 05.2022
- Cleaning of rooms of a four-star hotel, for performance of cleaning activities, closet organization and assistant to the supervisors.
Education
Bachelor of Science - Mechatronic Engineering
Universidad De Las Fuerzas Armadas Extensión Latacunga
Ecuador09-2021
Skills
- Problem solving
- Programming: Python, PLC programming, Breezeway
- Design software: CAD (AutoCAD, SolidWorks), EPLAN, Dialux
- Automation and robotics: design, implementation, and troubleshooting
- Project management: Microsoft Project
- 3D printing: design and production of prototypes
- Quality assurance
- Guest service
- Supply organization
- Room inspection
Languages
Spanish: Native., English: Intermediate (Reading, Listening, Speaking, and Grammar).
References
- Jonathan, English, Front Desk Ops Mrg., jonathane@brettrobinson.com, (251) 979-7416, Brett’s Robinson Gulf Corp
- Doug, Hill, Area Director of Human Resources, Doug.hill@tetonresorts.com, (307) 739-4167, Hotel Terra Noble House
Professional Experience in the U.S.
- Housekeeping and Quality Supervision under J1 and H2B visas.
- Expertise in maintaining high standards of cleanliness and organization.
- Teamwork and leadership in multicultural environments.
COMMUNICATION
- Successfully collaborated with multicultural teams in the U.S. under J1 and H2B visa programs, demonstrating strong interpersonal and cross-cultural communication skills.
- Delivered presentations on electrical and automation projects during technical roles in Ecuador, earning recognition for clarity and professionalism.
- Effectively guided and trained team members during quality assurance and housekeeping inspections, ensuring compliance with high standards.
- Fluent in Spanish (native) and intermediate proficiency in English, capable of communicating technical and operational concepts in both languages.
Timeline
Assistant Housekeeping Supervisor
Liquid Life Rental Vacations
05.2025 - Current
Quality Attendant
Brett Robinson Gulf Corp
04.2025 - Current
Housekeeper Attendant
Brett Robinson Gulf Corp
02.2024 - 11.2024
Housekeeping Room Attendant
Hotel Terra / Noble House Resort
11.2023 - 04.2025
Technician Assistant
Convisad
10.2023 - 02.2024
Housekeeper Ambassador
Brett Robinson Gulf Corp
02.2023 - 05.2023
Housekeeper
Xanterra Travel Collection
02.2022 - 05.2022
Bachelor of Science - Mechatronic Engineering
Universidad De Las Fuerzas Armadas Extensión Latacunga
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