DAYANA FIGUEROA
Winter Garden,FL
Summary
My experience in a call center was not only about sales, it was also about to provide a good service experience helping people to find what they were looking for and providing to them solutions. I can offer to work efficiently and creating good experiences with customers.
Overview
22
22
years of professional experience
Work History
QUALITY ASSURANCE SUPERVISOR
GLS LLC
01.2022 - 01.2024
- Establishing Quality Standards, Developing Quality Processes and Procedures, Conducting Quality Audits and Inspections, Implementing Corrective and Preventive Actions, Performance Monitoring and Training
LEGAL ASSISTANT – BARQUISIMETO, LARA, VENEZUELA
SUPERMAQUINAS S.A.
01.2011 - 01.2024
- Planed, designed and reviewed legal documents, contracts, control practices and legal processes, Leaded the implementation of new models of hiring employees, Legal representation, and bring up to date all the legal documentation of the company, Proposed and develop design and optimization for validation of legal routines and operational performance.
LICENSED HEALTH INSURANCE SALES AGENT – ORLANDO, FL
Ttec
01.2018 - 01.2022
- Obtains consumer information by answering inbound calls, making outbound calls
- Determines eligibility, explaining products, answering questions, providing information
- Accomplishes sales within the program standards.
OFFICE ASSISTANT – ORLANDO, FL
KGI Trading FL, INC
01.2016 - 01.2018
- Accounting payable, QuickBooks, Payroll, Reports, Inventory, Banking reconciliation.
JUDICIAL SECRETARY – BARQUISIMETO, LARA, VENEZUELA
JUDICIAL CIRCUIT
01.2002 - 01.2011
- Criminal processes carried out, and enforced the procedural lapses, Planed and reviewed judicial activities on the files, Resolved request of the parties on the criminal process
Education
Resident Insurance License - 0240 - Health
01.2016
Resident Insurance License - 0214 - Life and Annuity (incl. Variable Contracts)
01.2016
Master of Criminal Processes -
01.2010
Certificate in Law - Attorney
01.2001
Skills
- Computer skills
- Customer service experience
- Sales skills
- Multitasking, systems and websites
- Focus on Customer's needs
- Bilingual (English and Spanish)
Languages
- Bilingual Spanish
- English
Timeline
QUALITY ASSURANCE SUPERVISOR
GLS LLC
01.2022 - 01.2024
LICENSED HEALTH INSURANCE SALES AGENT – ORLANDO, FL
Ttec
01.2018 - 01.2022
OFFICE ASSISTANT – ORLANDO, FL
KGI Trading FL, INC
01.2016 - 01.2018
LEGAL ASSISTANT – BARQUISIMETO, LARA, VENEZUELA
SUPERMAQUINAS S.A.
01.2011 - 01.2024
JUDICIAL SECRETARY – BARQUISIMETO, LARA, VENEZUELA
JUDICIAL CIRCUIT
01.2002 - 01.2011
Resident Insurance License - 0240 - Health
Resident Insurance License - 0214 - Life and Annuity (incl. Variable Contracts)
Master of Criminal Processes -
Certificate in Law - Attorney
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