Dayana Garcia
West Palm Beach,FL
Summary
Organized and proactive Shipping professional with decisive leadership style and strong planning skills. Adept at coordinating documentation, records and payments. Friendly and personable supervisor with forward-thinking and quality-driven mentality.
Overview
7
7
years of professional experience
Work History
Shipping Manager
Cheeseboarder llc
West Palm Beach, FL
10.2023 - Current
- Developed shipping and distribution budgets and implemented policies to meet financial goals.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Established transportation cost standards and economical shipping practices.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Provided detailed reports on delivery status to management teams.
- Liaised with vendor representatives to rectify damages and shortages.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
Tourism Guide
Cubatur Travel Agency
Havana, FL
10.2016 - 02.2020
- Engaged guests in meaningful conversations about their interests or experiences.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Developed guest relationships to achieve high level of satisfaction.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Ensured that all safety protocols were followed during the tour.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Monitored customer satisfaction levels throughout each tour experience.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Created innovative ways to engage customers during the tour experience.
- Maintained a professional demeanor at all times while interacting with visitors.
- Operated audio and visual equipment as necessary during presentations.
- Assisted with the booking of transportation, accommodation, and activities for groups.
Education
French Language Title -
Language School of Havana
La Habana07-2014
Industrial Engineering - Industry, Enterprises, Organization
ISPJAE
La Habana07-2011
ESOL Exams B1 International Certificate - Language
Cambridge ESOL Exams
La Habana06-2011
Skills
- Shipment Reconciliation
- ERP Accounting
- Plant Operations
- Shipment Processing
- Live Interpretations
- Document Translation
- Fluent in [Language]French, English and Spanish
- Verbal and Written Communication
- Client Services
- Legal Document Preparation
- Cultural Awareness
- Project Management
Languages
English
Full Professional
French
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shipping Manager
Cheeseboarder llc
10.2023 - Current
Tourism Guide
Cubatur Travel Agency
10.2016 - 02.2020
French Language Title -
Language School of Havana
Industrial Engineering - Industry, Enterprises, Organization
ISPJAE
ESOL Exams B1 International Certificate - Language
Cambridge ESOL Exams