Dayana Hernandez
Joliet,Illinois
Summary
Dynamic and results-driven professional with experience as a Shift Leader at Dunkin’ Donuts, excelling in team leadership and cash handling. Proven ability to enhance customer satisfaction through personalized service and creative problem-solving, while effectively managing operations to boost sales and maintain a productive environment.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin’ Donuts
2401 75th St Unit 17-19, Woodridge, IL 60517
08.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
CNA
Chateau Nursing And Rehabilitation Center
7050 S Madison St, Willowbrook, IL 60527
05.2021 - 08.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Downers Grove South High School
1436 Norfolk St, Downers Grove, IL 60516Dental Hygiene
College of Dupage
425 Fawell Blvd, Glen Ellyn, IL 60137Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- Team supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CNA
Chateau Nursing And Rehabilitation Center
05.2021 - 08.2021
Shift Leader
Dunkin’ Donuts
08.2018 - Current
High School Diploma -
Downers Grove South High School
Dental Hygiene
College of Dupage