DAYANA HEVIA
Houston
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager/Delivery Specialist
Classic Buick Gmc
Houston
08.2024 - 08.2025
- Conducted training and offered staff development opportunities to decrease process lags.
- Delegated work to staff, setting priorities and goals.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Monitored phone calls to provide feedback and coaching.
- Monitored office supplies inventory and placed orders when necessary.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Receptionist
Classic Chevrolet Sugarland
Houston
12.2023 - 08.2024
- Updated daily log book with information about visitors entering the premises.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained records related to sales for store management.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Sales Associate
Home Depot
Houston
02.2023 - 08.2023
- Assisted customers in product selection and answered inquiries about home improvement projects.
- Provided guidance on product features, benefits, and installation procedures to customers.
- Handled customer complaints with professionalism and resolved issues effectively during interactions.
Receptionist
The Auberge at sugar land
Houston
12.2021 - 12.2022
- Greeted customers warmly and provided exceptional front desk service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Staff management
- Conflict resolution techniques
- Time management
- Sales promotion
- Cash handling
- Customer relations
- Team building and leadership
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Focused on customer satisfaction
- Microsoft outlook, word, and Excel
- CRM software
- Customer service
Timeline
Customer Service Manager/Delivery Specialist
Classic Buick Gmc
08.2024 - 08.2025
Receptionist
Classic Chevrolet Sugarland
12.2023 - 08.2024
Sales Associate
Home Depot
02.2023 - 08.2023
Receptionist
The Auberge at sugar land
12.2021 - 12.2022
High School Diploma -
Elsik High School