Dayana Leiva
Houston,TX
Summary
Hardworking and passionate job seeker with strong skills and eager to help team achieve company goals with a positive attitude.
Overview
1
1
year of professional experience
Work History
Team Trainer
Chick-fil-A
Houston, TX
03.2026 - Current
- Collaborated with management to refine training programs based on team feedback.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
Team Member
Chick-fil-A
Houston, TX
07.2025 - 03.2026
- Provided exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient order fulfillment.
- Maintained cleanliness and organization of workstations and dining areas.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Associate of Applied Science - Criminal Justice
San Jacinto College
Pasadena, TX12.2025
High School Diploma -
North Shore Senior High School
Houston, TX05.2024
Skills
- Multitasking
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
- POS systems
- Food safety understanding
- Task prioritization
- Cash handling
- Employee training
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Trainer
Chick-fil-A
03.2026 - Current
Team Member
Chick-fil-A
07.2025 - 03.2026
Associate of Applied Science - Criminal Justice
San Jacinto College
High School Diploma -
North Shore Senior High School