Dayana Lopez
Elgin,IL
Summary
Passionate and result driven leader with analytical approached to business planning. Seeking opportunities to expand skills with company growth. problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Operations Manager
Ulta Beauty
Hoffman Estates, IL
07.2023 - Current
- Driving store’s retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards).
- Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, credit, payroll, omni-channel, and retail shrink.
- Provided support to district by training newly hired merchandise managers.
- Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
Merchandise Manager
Ulta Beauty
Hoffman Estates
01.2023 - 06.2023
- Driving business throughs a focus on performance (sales,inventory,results, and operational compliance) people (training and development), and process (standard operation procedures)
- A drive for operational excellence , results , and the ability to quickly and efficiently lead through
- Using company task management tools as direct to prioritize and execute store workload.
- Train, coach, and develop associates using company programs, tools , and resources
- Generate weekly, monthly , and quartely sales report to highlight milestones.
Lead Cashier
Ulta Beauty
Hoffman Estates, IL
10.2018 - 12.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintain company goals by exceeding in credit results
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
Elgin Community College
Elgin, ILSkills
- communication skills
- leadership skills
- strategic thinking
- organization and time management
- problem and decision solving
- collaboration
- drive for growth
Accomplishments
Achieving physical inventory goal, shrink goal of 1.81% results of 1.14% saving about $23,719 worth of dollars to LY.
Additional Information
supported team and leaders while overseeing my store during GM transition. Executed scheduling, onboarding new hires , and maintaining/exceeded retail goals by leading through behavior example.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Ulta Beauty
07.2023 - Current
Merchandise Manager
Ulta Beauty
01.2023 - 06.2023
Lead Cashier
Ulta Beauty
10.2018 - 12.2022
Elgin Community College