Dayana Oliva
Wellington,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Cashier/Barista
3Natives
10.2023 - 02.2024
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Food Service Assistant
Palm Beach County School District
04.2023 - 07.2023
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored food preparation and offered feedback on portion size and presentation.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cashier
Publix
06.2022 - 01.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Cashier Team Lead
Dunkin' Donuts
06.2019 - 05.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Helped customers complete purchases, locate items and join reward programs.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising and customer service.
- Displayed new stock and rotated existing products.
Crew Member
McDonald's
01.2019 - 05.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Education
Associate of Science - Dental Hygiene
Palm Beach State College
Lake Worth, FLDental Assisting
Dentrilogy Academy
9100 Belvedere Rd Suite 208, Wellington, FL 3341109.2022
High School Diploma -
Wellington High School
2101 Greenview Shores Blvd, Wellington, FL 3341405.2020
Skills
- Price Identification
- Feedback Acceptance
- Work Task Prioritization
- Credits and Refunds
- Cooperative Attitude
- POS Inventory System Operation
- Rewards Programs
- Customer Service and Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Barista
3Natives
10.2023 - 02.2024
Food Service Assistant
Palm Beach County School District
04.2023 - 07.2023
Cashier
Publix
06.2022 - 01.2023
Cashier Team Lead
Dunkin' Donuts
06.2019 - 05.2022
Crew Member
McDonald's
01.2019 - 05.2019
Associate of Science - Dental Hygiene
Palm Beach State College
Dental Assisting
Dentrilogy Academy
High School Diploma -
Wellington High School
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