Dayana Perez
Miramar,FL
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
Hurok Marble LLC
Pompano Beach, Florida
08.2020 - Current
- Monitored stock levels to ensure availability of products.
- Inspected incoming materials for damage.
- Coordinated with vendors to ensure timely delivery of goods.
- Performed inventory cycle counting and identified discrepancies.
- Computed shipping, storage or demurrage charges using computer or price list.
- Developed and implemented inventory control procedures and policies.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Responded promptly to requests from customers regarding product availability.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Assistant Front Office Manager
Pyramid Hotel Group
Orlando, Florida
12.2019 - 07.2020
- Conducted staff performance evaluations to monitor progress and individual skills.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
- Managed team of XX front office staff, including hiring, training, and performance evaluations.
- Developed strategies for improving customer satisfaction ratings.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Supervised night audit process including reviewing reports for accuracy.
- Assisted guests with reservations changes or cancellations as needed.
- Developed and maintained a positive working environment, fostering team collaboration.
Assistant General Manager
Dimension Development Company
Miami, FL
03.2019 - 12.2019
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Analyzed variances between budgeted expenses and actual expenses.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Handled daily cash transactions and maintained petty cash fund.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Prepared and processed payroll.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Provided HR consultation services to leadership and department heads.
- Scheduled random drug testing for employees to diminish regularity risks.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Handled employee discipline and termination to address policy infractions.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
- Organized orientation sessions for new hires and provided them with onboarding information.
Guest Service Manager
Baywood Hotels
Miami, Florida
02.2016 - 07.2018
- Coordinated special events or activities related to guest services.
- Created reports on daily transactions and sales activity for management review.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Assisted guests at check-in, providing information on various services within hotel.
- Addressed customer concerns promptly and professionally.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Input and confirmed reservations for guests.
- Prepared weekly schedules for all guest service personnel.
- Delegated work to staff, setting priorities and goals.
- Issued room keys and escort instructions to bellhops.
- Scheduled space or equipment for special programs, meetings and conferences.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Front Office Supervisor
Economos Properties
Miami, Florida
12.2011 - 02.2016
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Ensured proper customer service standards were met.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Monitored office inventory to maintain supply levels.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Implemented loyalty programs and promotional offers to retain and attract guests.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Handled customer complaints in a professional manner.
- Implemented standard operating procedures to improve guest check- and -out process.
Education
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University
North Miami Beach, FL05-2014
Skills
- Verbal and written communication
- Operations
- Inventory control
- Customer relations
- Organization
- Fluent in Spanish
- Quickbooks Enterprise
- Team management
- Brand standards adherence
- Staff training and development
- Schedule coordination
Timeline
Inventory Specialist
Hurok Marble LLC
08.2020 - Current
Assistant Front Office Manager
Pyramid Hotel Group
12.2019 - 07.2020
Assistant General Manager
Dimension Development Company
03.2019 - 12.2019
Guest Service Manager
Baywood Hotels
02.2016 - 07.2018
Front Office Supervisor
Economos Properties
12.2011 - 02.2016
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University