Dayana Rivera
San Bruno,CA
Summary
Dedicated and highly motivated professional with a strong work ethic and a passion for public service. Experienced in high-pressure environments, excelling in communication, teamwork, and problem-solving. Bringing exceptional interpersonal skills, attention to detail, and the ability to handle challenging situations with professionalism and composure. Bilingual in English and Spanish, with a strong ability to communicate effectively with diverse communities.
Overview
1
1
Certification
Work History
Waitress
Big Joes 8
- Provided excellent customer service in a fast-paced environment, handling multiple tasks simultaneously.
- Managed difficult situations with professionalism, ensuring customer satisfaction while resolving conflicts.
- Maintained strong attention to detail while taking orders, processing payments, and ensuring accuracy.
- Worked effectively as part of a team to ensure smooth operations during peak hours.
- Developed strong communication and active listening skills, essential for interacting with diverse individuals.
- Worked my way up to becoming the restaurant manager
- Supervise and train employees, ensuring efficient teamwork and high performance.
- Handle customer complaints and resolve conflicts professionally and effectively.
- Oversee daily operations, including inventory management, staff scheduling, and financial transactions.
- Enforce company policies and ensure workplace safety standards are met.
- Develop leadership, problem-solving, and decision-making skills in a high-pressure environment.
Education
High School Diploma -
Capuchino High School
San Bruno, Ca05.2021
Skills
- Strong communication and interpersonal skills
- Conflict resolution and de-escalation techniques
- Ability to remain calm under pressure
- Quick decision-making and problem-solving abilities
- Teamwork and leadership
- Excellent attention to detail and situational awareness
- CPR, First Aid, and AED Certified
- Bilingual: Fluent in English and Spanish
- Adaptability and ability to learn new skills quickly
- Customer conflict resolution
Certification
CPR, First Aid, and AED Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Big Joes 8
High School Diploma -
Capuchino High School
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