DAYANA STOCK
Racine,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, quality requirements and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
Work History
Client Solutions Coordinator - Lead
Mayo Clinic
08.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Client Solutions Coordinator
Mayo Clinic
01.2019 - 08.2021
- Assisting the laboratory and client in resolving outstanding problems with orders
- Assisting clients or providers in retrieving important information to ensure the proper tests are being ordered for patients
- Helping manage a steady workflow with client and laboratory personnel
- Working with clients, patients, laboratory staff, and physicians to resolve technical issues.
Program Assistant
Home and Community Options
01.2016 - 01.2019
- Implementing individual specific programs and protocols and communicating these programs with employees and family members
- Communicating with individuals being supported, family members, social workers, and supervisors to make any appropriate changes in lifestyle/protocols to improve overall health and well-being
- Collecting and importing data on a day to day basis.
Education
Bachelor’s Degree - Cellular Molecular Biology
Winona State University
2018
Coursework in Microbiology, Cell Biology, Immunology, Molecular Biology, and Biochemistry. -
Skills
- Multitasking
- Employee Motivation
- Key performer in fast-paced environments/Quick learner
- Process Improvement
- Customer Service
- Health and Safety Compliance
- Work Flow Planning
Timeline
Client Solutions Coordinator - Lead
Mayo Clinic
08.2021 - Current
Client Solutions Coordinator
Mayo Clinic
01.2019 - 08.2021
Program Assistant
Home and Community Options
01.2016 - 01.2019
Bachelor’s Degree - Cellular Molecular Biology
Winona State University
Coursework in Microbiology, Cell Biology, Immunology, Molecular Biology, and Biochemistry. -
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