Melodie Muuss

• Built strong relationships with patients, families, and referral sources to support an effective intake process.
• Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly.
• Developed comprehensive training materials, equipping new hires with essential knowledge and skills for success in their roles.
• Show empathy and understanding while speaking with potential clients that have gone through traumatic experiences they are trying to deal with.
• In depth knowledge of civil rights issues within the justice system and law enforcement, including police brutality, discrimination, and wrongful sentencing.

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.

Created a welcoming environment for refugees and immigrants in their new homes by delivering and setting up household items.

Engaged the community to help gather material needs for a home.

Welcomed refugee family from the Congo at the airport and drove them to their new home.

Took refugee children to their new school to meet their teachers, teach them where they would be going, show them how to get their lunch. Drove family members to dr. appointments, grocery shopping, and interviews. Helping them to understand common practices within the community and the United States.

Weekly interactions to help with various aspects of resettlement and integration process.