Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA HAMPTON

MEMPHIS,TN

Summary

Skilled team player with strong background in hospital outpatients environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

33
33
years of professional experience

Work History

Lead Intake Coordinator

METHODIST CANCER INSTITUTE
04.2019 - Current
  • Documented payments and expenses to keep financial records current.
  • Worked with patients to reschedule appointments and meet individual needs.
  • Greeted and registered patients to facilitate productive office flow.
  • Screened calls and took messages to keep professional staff free of basic questions.
  • Scheduled appointments for patients and billed patients for no-shows.
  • Interviewed patients to complete documents, case histories and forms.
  • Followed physician orders when setting up tests and patient procedures.
  • Scheduled lab work, tests, and procedures for patients.
  • Answered phone calls throughout the day to provide information, set appointments and take messages.
  • Explained fees and patient financial responsibility, and informed patients of existing balance due.
  • Verified patient demographic data, forms, and insurance information.
  • Scheduled and managed appointments and reduced no-shows by proactively confirming appointments.
  • Pulled correct medical charts for doctor based on schedule of patients to be seen.

Financial Counselor

METHODIST UNIVERSITY HOSPITAL
10.2005 - 04.2019
  • Answered phones, greeted visitors, and answered basic visitor questions.
  • Operated office machinery, including photocopiers, scanners, and telephone systems.
  • Maintained good working relationship with co-workers and management.
  • Admitted patients, recorded assigned room, and printed patient labels on admission to hospital.
  • Completed insurance and other claim forms.
  • Scheduled lab work, tests, and procedures for patients.
  • Scanned reports, patient consent forms, and chart forms into patient record.
  • Verified patient demographic data, forms, and insurance information.
  • Interviewed patients to complete documents, case histories and forms.
  • Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.

Proof Operator

NATIONAL BANK OF COMMERCE
09.1992 - 08.2005
  • Operated proof machine to encode and endorse checks and deposits.
  • Prepared and scanned batch work for data entry.
  • Transmitted completed work to processor and Federal Reserve Bank.
  • Checked bank branch and departmental totals before transmission.
  • Identified and reconciled, adjusted, or corrected transaction errors.

Education

High School Diploma -

MITCHELL HIGH SCHOOL
MEMPHIS, TN
05.1990

Skills

  • Verbal communication
  • Creative thinking
  • Task prioritization
  • Teamwork
  • Multitasking
  • Maintain inventory
  • Task delegation
  • Patient scheduling
  • Client confidentiality
  • Motivational skills

Timeline

Lead Intake Coordinator

METHODIST CANCER INSTITUTE
04.2019 - Current

Financial Counselor

METHODIST UNIVERSITY HOSPITAL
10.2005 - 04.2019

Proof Operator

NATIONAL BANK OF COMMERCE
09.1992 - 08.2005

High School Diploma -

MITCHELL HIGH SCHOOL

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