Richie Augustin
Boynton Beach
Summary
A dedicated, performance driven Behavioral Health Professional with more than three years of experience working within a clinical setting. Self-motivated and goal-oriented enthusiast who possesses exceptional communication and customer service skills acquired throughout several years of supplying product services. Recognized for remarkable leadership skills, dependability, and efficiency while on the job. A well-rounded professional with a passion for learning new skills and is committed to providing clients with the highest quality of care.
Overview
8
8
years of professional experience
Work History
Lead Intake Coordinator
Banyan Treatment Centers
Lake Worth
08.2024 - Current
- Monitors Sales Force on a consistent basis to check for pending admissions.
- Creates potential admission files in KIPU.
- Upload VOB, Pre-Admission Screening, demographic information, insurance information, marketer/referral information in KIPU.
- Assists in obtaining necessary consents, identifications, and financial documents needed to admit patient.
- Converts Leads to Admits in Sales Force.
- Updates whiteboard to include travel information, projected bed, patient description, and phone number.
- Assists with intakes, as needed.
- Participates in all staff meetings; responsible for obtaining information if not in attendance.
- Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth.
- Seeks corrective criticism and has the ability to evaluate suggestions objectively.
- Attends in-services and educational training as necessary and as assigned.
- Seeks out learning experiences and incorporates new knowledge into practice.
- Assists with coordinating travel with BHT supervisors.
- Assists all Intake Coordinators with day-to-day scheduling, coordinating patient care for a streamlined process, and shift by shift auditing of all performed duties to ensure compliance and accuracy.
- Periodically assess intake processes to densify areas of improvement with a focus on client care and service delivery, as well as efficiency.
- Coordinate with Director(s) daily and communicate and coordinate with all other intake team members to ensure departmental continuity regarding training, task assignment, and daily job responsibilities.
- Specific areas of responsibility to all positions; Assists, promotes, and carries out philosophy of treatment.
- Build positive relationships with staff and clients.
- Represents the program to referral sources, potential patients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff.
- Answer telephones courteously and directs calls as requested.
- Protects the confidentiality of patients and the privacy of staff.
- Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate, as needed by position.
- Notes patient care and environmental issues and communicates with appropriate staff.
- Accepts and utilizes supervision.
- Addresses problems noted by supervisor.
- Understand and apply the program's philosophy.
- Demonstrate good strategic and problem-solving skills.
- Ensure that documentation is simple, consistent, clear and articulate.
- Keep records secure at all times.
- Demonstrate willingness to accept responsibility.
- Participate in Quality Improvement activities and contribute to the welfare of the organization.
Lead Behavioral Health Technician
Banyan Treatment Centers
Lake Worth
03.2022 - 08.2024
- Leading a team of like minded individuals towards the same goal by providing guidance.
- Composing a list of each BHT scheduled, making sure each individual is assigned a headcount and monitoring each headcount to ensure that each patient is still on property and safe.
- Assisting other department members with the de-escalation of patients who are exhibiting behaviors of aggression.
- Actively blocking patients from leaving treatment against medical advice by implementing crisis intervention techniques.
- Creating a clear and efficient line of communication between each department.
- Performing bag searches, room searches, confiscating any contraband found on property and monitoring cameras.
- Making sure each significant event is properly documented in the shift notes that are sent out at the end of each shift.
- Going over the bed board on a daily basis and seeing to it that each patient is in the room that is reflected on the board and correcting any discrepancies noticed.
Behavioral Health Technician
Banyan Treatment Centers
Lake Worth
09.2021 - 03.2022
- Actively maintaining a safe environment for patients in treatment by rounding on each individual in time intervals ranging from every ten, fifteen, or thirty minutes.
- Conducting Urinalysis and Safety Search for incoming or existing patients as needed.
- Assisting with patient transportation.
- Redirecting patients to attend daily groups, weekly therapy sessions, and more.
Crew Member
Dunkin Donuts
Royal Palm
02.2019 - 06.2021
- Providing exceptional customer service.
- Assisting customers with placing food orders and operating cash registers within the lobby and drive thru.
- Preparing food and beverages within a timely manner.
- Following food safety guidelines to prevent cross contamination and ensuring food quality.
- Ensuring that the store front is properly cleaned and well organized.
Sales Associate
Burlington
Royal Palm
10.2017 - 01.2018
- Providing exceptional customer service.
- Assisting customers at the cash registers.
- Performed complete inventory checks of all stock at directed intervals.
- Received and transported materials from inspection areas to stock.
Education
High School Diploma -
Royal Palm Beach High School
West Palm Beach, FL05.2020
Skills
- Verbal & Written Communication
- Stress Tolerant
- De-Escalation Techniques
- Adaptability
- Team Leadership
- Time Management
- Technological Literacy
- Critical Thinking
- KIPU
- Conflict Resolution
- Observesmart
- Customer Relations
- Microsoft Office & Outlook
- Strategic Planning
- Organization
- Bilingual Haitian Creole
Timeline
Lead Intake Coordinator
Banyan Treatment Centers
08.2024 - Current
Lead Behavioral Health Technician
Banyan Treatment Centers
03.2022 - 08.2024
Behavioral Health Technician
Banyan Treatment Centers
09.2021 - 03.2022
Crew Member
Dunkin Donuts
02.2019 - 06.2021
Sales Associate
Burlington
10.2017 - 01.2018
High School Diploma -
Royal Palm Beach High School