KIANA MCGREW
Matteson,US
Summary
A strong team player who adapts to change and work to exceed high expectations is seeking a position in a clinical and practical healthcare setting where I can exercise my knowledge and skills. I strong knowledge of Internet Software Electronic Health Records (Epic) and Practice Management Software. Motivated to deliver seamless and pleasant healthcare experience to patients. Offering 15 year background assisting medical teams in examining and treating patients. Skillful in measuring vitals preparing and drawing blood samples and preparing treatment rooms for examinations. Hardworking medical administrative professional offers great people skills organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Intake Coordinator
University of Chicago Medicine
02.2024 - Current
- Coordinated patient intake processes to enhance operational efficiency and improve service delivery.
- Streamlined communication between departments to ensure timely information exchange and resource allocation.
- Mentored junior staff on best practices for managing intake workflows and addressing patient inquiries.
- Analyzed intake data to identify trends, leading to improved patient engagement strategies.
- Collaborated with healthcare providers to ensure compliance with regulatory standards during the intake process.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Mentored and trained team members on best practices and operational procedures.
- Streamlined communication between departments, promoting collaboration and timely decision-making.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Medical Assistant
Rush University
03.2021 - 12.2023
- Multispecialty Clinic I work for Colorectal, Urology, Gastroenterologist, Gastro Surgical Onc and Neuro Surgery ect.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications procedures and physician's instructions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assessed documented and monitored vital signs for patients within outpatient setting.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Kept facility stocked with necessary supplies equipment and instruments.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs spirometry testing audiograms and other diagnostic tests as requested by the physician.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean stocked with necessary supplies and prepared for incoming patients.
- Administered medications under physician's supervision.
Back Office Lead Medical Assistant
Advocate Health Care
10.2019 - 01.2021
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications procedures and physician's instructions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assessed documented and monitored vital signs for patients within outpatient setting.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Kept facility stocked with necessary supplies equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs spirometry testing audiograms and other diagnostic tests as requested by the physician.
- Relayed messages from patients to physicians about concerns condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Supervised daily operations of medical assistants, ensuring adherence to protocols and compliance with regulations.
- Coordinated training programs for new staff, fostering skill development and efficient workflow integration.
- Conducted performance evaluations for team members, identifying areas for growth and facilitating professional development plans.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
Medical Assistant
Associated Urological Specialists
07.2018 - 08.2019
- Measures and records vital signs Records patient interview history and chief complaint
- Provides patient education with regards to medications management of diseases
- Prepares patients for examinations and performs routing screening tests Assists physicians with exams
- Prepares and administers medications with physician authorization Changes dressings applies bandages
- Removes sutures and other first aid procedures Assists in the care cleaning and sterilization of equipment and instruments assist with procedures: bladder scan cystoscopy TRUS Biopsy Urolift ESTIM Scheduling appointments
Medical Assistant
Concentra
08.2016 - 07.2018
- Registering new patients Assisting during a medical procedure Taking vital signs Organizing examination rooms Keeping medical records and making them well-organized Sterilizing medical instruments Verifying health insurance coverage Following up on patient's calls Disposing of contaminated supplies Collecting and processing payments Scheduling appointments
Patient Service Technician
Ingalls Memorial Hospital
09.2013 - 08.2016
- Transports patients by wheelchair or stretcher to areas within the hospital
- Transfers patients to and from transport vehicles with direction and/or assistance from nursing personnel
- Collects laboratory specimens medical records x-rays lab reports and prescriptions and distributes these to appropriate areas
- Moves equipment on wheels and/or other moderately heavy equipment such as hospital beds carts cardiac monitors and supplies
- Collects mail and interdepartmental correspondence from the mail room and other departments and distributes it
- Operates a service elevator used for transportation of patients equipment and supplies
- Collects and returns transport vehicles (wheelchairs and stretchers) to appropriate areas
- Prepares vehicles for patient use by cleaning changing linen and replacing I.V Poles.
Medical Assistant
Franciscan Alliance
02.2016 - 05.2016
- Registering new patients Assisting during a medical procedure Taking vital signs Organizing examination rooms Keeping medical records and making them well-organized Sterilizing medical instruments Verifying health insurance coverage Following up on patient's calls Disposing of contaminated supplies Collecting and processing payments Scheduling appointments
Dialysis Patient Care Technician
Fresenius Medical Care
03.2015 - 02.2016
- Responsible for the technical management of hemodialysis or blood filtering treatment to patients with advanced kidney disease
- Dialysis patient care techs are supervised by registered nurses and they operate dialysis machines as well as provide basic patient care.
CNA/Medical Assistant
Human Services
08.2010 - 10.2010
- Performed personal care for a fully disabled patients
- Assists in shower sponge bath and personal hygiene
- Provide personal grooming hair nails and oral care
- Transferring the client from bed to wheelchair
- Toileting assistance and incontinence care
- Encourage activities in accordance with the client's needs and capabilities
- Maintain a professional image and demonstrate commitment in personal growth.
Medical Assistant
South Suburban Pediatrics
08.2009 - 08.2010
- Registering new patients
- Assisting during a medical procedure
- Taking vital signs
- Organizing examination rooms
- Keeping medical records and making them well-organized
- Sterilizing medical instruments
- Verifying health insurance coverage
- Following up on patient's calls
- Disposing of contaminated supplies
- Collecting and processing payments
- Scheduling appointments
Phlebotomist
Star Laboratory
03.2010 - 06.2010
- Collect timed specimens being aware of the importance of timing in instances such as therapeutic drug levels follow established guidelines for laboratory specimens
- Match all laboratory requisition forms and specimens tubes: properly complete laboratory accession record
- Follow all laboratory safety rules
- Order and process incoming supplies
- Perform other duties such as data collecting filing charging aiding technologists.
Dietary Aide
Providence Healthcare
11.2007 - 09.2009
- Prepares food items and assembles ready foods for patient trays
- Serves foods in the rooms and cafeteria
- Delivers food trays to patients' units and dining area
- Provide services in dining room and dish room
- Cleans cafeteria tables and service counter area after meals
- Washing pots and pans area
- They must adhere to the facility and departmental policies and procedures and to follow good hygiene safety and pollution control policies
- Keep in mind this position does not offer direct patient care.
Education
Medical Assisting -
Everest College
Merrionette Park, ILAssociate of Applied Science - Cardiovascular Technology
Stellar Career College
Chicago, IL06.2024
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT07-2026
Skills
- Administers medications Expert
- Procedures Experienced
- Applied Science Skillful
- Biopsy Skillful
- Blood samples Expert
- Motivational skills
- Client confidentiality
- Task delegation
- Patient scheduling
Certification
- Medical Terminology
- Medical Assistant
- Phlebotomist
- HIPAA
- CNA
LANGUAGES
English
Timeline
Lead Intake Coordinator
University of Chicago Medicine
02.2024 - Current
Medical Assistant
Rush University
03.2021 - 12.2023
Back Office Lead Medical Assistant
Advocate Health Care
10.2019 - 01.2021
Medical Assistant
Associated Urological Specialists
07.2018 - 08.2019
Medical Assistant
Concentra
08.2016 - 07.2018
Medical Assistant
Franciscan Alliance
02.2016 - 05.2016
Dialysis Patient Care Technician
Fresenius Medical Care
03.2015 - 02.2016
Patient Service Technician
Ingalls Memorial Hospital
09.2013 - 08.2016
CNA/Medical Assistant
Human Services
08.2010 - 10.2010
Phlebotomist
Star Laboratory
03.2010 - 06.2010
Medical Assistant
South Suburban Pediatrics
08.2009 - 08.2010
Dietary Aide
Providence Healthcare
11.2007 - 09.2009
Associate of Applied Science - Cardiovascular Technology
Stellar Career College
Medical Assisting -
Everest College
Bachelor of Science - Health Administration
Western Governors University
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