Dayana Verdugo
Stockton,CA
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Own Business
Stockton, USA
10.2021 - Current
- Stayed current on company offerings and industry trends
- Set and achieved company defined sales goals
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Built relationships with customers and community to promote long term business growth
- Negotiated prices, terms of sales and service agreements
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Professional Makeup Artist
Own Business
Stockton, USA
02.2021 - Current
- Maintained regular client list and successfully handled walk-in customers
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses
- Provided pre- and post-service consultations to accurately assess clients' needs
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Styled hair, makeup and nails for customers for special events and occasions
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Prepared skin for makeup application by cleaning, moisturizing and priming
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
- Answered phone calls and emails to schedule client appointments
- Increased revenue through effective customer service and inventory management
- Used social media platforms to promote salon and services
- Assessed customer skin tone and complexion to determine appropriate products and materials to use
- Applied makeup in accordance with clothing style
- Utilized latest techniques in balayage, ombre, highlights and color correction
Secretary's Assistant
Dental boutique
San Jose, USA
07.2018 - 12.2020
- Front desk secretary
- Greeting patients
- Contacting insurance
- Calling to confirm appointment/ scheduling appointments
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Assisted with special projects assigned by the secretary or management team members.
- Ordered office supplies when needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled appointments and meetings for the secretary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
- Answered and screened incoming calls for the secretary.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
- Processed invoices and other financial records.
- Organized and maintained filing systems, both paper and electronic.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School -
Merrill West High School
Tracy05.2015
Skills
- Customer Needs Assessment
- Product and Service Sales
- Team support and assistance
- Processing payments
- Inventory tracking
- Customer needs assessment
- Opening and closing procedures
- Fitting room maintenance
- Team collaboration
- Social media engagement
- Cash handling
- Promotional event support
- Cash register operation
- Product merchandising
- Sales target achievement
- Product management and pricing
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Sales Assistant
Own Business
10.2021 - Current
Professional Makeup Artist
Own Business
02.2021 - Current
Secretary's Assistant
Dental boutique
07.2018 - 12.2020
High School -
Merrill West High School