Dayanara Mayorga

• Led day-to-day center operations, executing scheduling, staffing coverage, payroll coordination, compliance, employee performance, and prioritizing operational goals.
• Manage the employee lifecycle from recruiting and interviewing through hiring, onboarding, coaching, accountability, performance conversations, and ongoing staff development.
• Partnered with clinical leadership and cross-functional teams to identify operational gaps, streamline workflows, ensure service continuity, and enhance employee and client experience.
• Drove business development through local marketing, community outreach, referral relationship building, and engagement initiatives that enhanced center visibility and supported growth.
• Serve as a key point of contact for staff and families, using clear communication, conflict resolution, and relationship management to address concerns and maintain trust.

• Coordinated client and staff onboarding, scheduling, clinic operations, and documentation to ensure seamless administrative support and efficient workflow.
• Cultivated relationships with clients, families, referral sources, and community partners to enhance outreach efforts and improve service delivery.
• Coordinated multidisciplinary team meetings to enhance communication and service delivery.

• Managed administrative operations, scheduling, client service, and engagement initiatives to enhance client retention and strengthen partner relationships.

Streamlined operational processes to enhance efficiency and reduce turnaround times.

Led cross-functional teams in implementing process improvements, resulting in increased productivity.

Developed and executed training programs to enhance staff performance and operational compliance.