Dayanara Roque
Katy,TX
Summary
Driven and compassionate Registered Medical Assistant with experience delivering high-quality patient care in Pediatrics and adult Medicine. Proven track record of exceeding performance goals and maintaining excellence in fast-paced clinical settings. As a Star Coach, trusted to train, mentor, and empower team members while leading by example. Recognized for reliability, adaptability, strong clinical skills, and a commitment to exceptional patient care and team success.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Registered Medical Assistant
Kelsey Seybold
Cypress, Texas
10.2024 - Current
- Provide comprehensive clinical and administrative support across Pediatrics, Internal Medicine, and Family Medicine in a fast-paced healthcare setting.
- Perform patient intake, vital signs, medication reconciliation, documentation, and clinical preparation while maintaining accuracy and patient safety.
- Assist providers with examinations, procedures, specimen collection, injections, and routine clinical needs within scope of practice.
- Manage patient communication, scheduling, referrals, prescription requests, and follow-up while maintaining exceptional patient service.
- Maintain accurate and timely electronic medical records and ensure compliance with clinical, HIPAA, and organizational standards.
- Consistently meet and exceed departmental productivity, quality, and performance metrics while maintaining a high standard of patient care.
- Collaborate effectively with physicians, nurses, and multidisciplinary teams to promote efficient patient flow and high-quality outcomes.
- Demonstrate strong attention to detail, adaptability, organization, and the ability to prioritize multiple responsibilities in a high-volume clinical environment.
Head of Administration
Ivy Kids Early Learning Center
Houston, Tx
01.2020 - 12.2023
- Oversaw daily campus operations, staff activities, schedules, and compliance with school policies and procedures.
- Managed enrollment documentation, administrative records, account balances, payments, bank statements, and deposits.
- Maintained accurate, confidential, and up-to-date paperwork, including renewals and required documentation.
- Delivered exceptional customer service to current and prospective families through in-person, phone, and social media communication.
- Conducted campus tours and managed timely follow-up with prospective families and enrollment inquiries.
- Supported staff and leadership by ensuring efficient workflow and consistent execution of daily campus responsibilities.
Teacher
Creative years early education centers
Houston, Tx
06.2018 - 01.2020
- Developed engaging lesson plans tailored to diverse learning styles.
- Facilitated daily activities promoting social and emotional skills in children.
- Collaborated with parents to discuss student progress and address concerns.
- Conducted assessments to evaluate student understanding and progress regularly.
Retail Sales Associate
Aeropostale
Houston, Tx
06.2016 - 01.2017
- Assisted customers with product selection and provided exceptional service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Registered Medical Assistant Certification - Medical Assistant
Pima Medical Institute
01.2024 - 07.2024
Bachelor of Early Childhood Care And Education - Education
Lone Star College
Houston, TX 08.2018 - 05.2021
Cypress Lakes High School
Cypress, TexasSkills
- Clinical support
- Medication administration
- Staff collaboration
- Clinical documentation
- Electronic medical records
- Medication reconciliation
- Vital signs intake
Accomplishments
- HONORS & AWARDS
- Huddle Metrics Excellence Award — Recognized multiple times for achieving and maintaining 100% completion of required huddle metrics.
Consistent Performance Recognition — Commended for reliability, accountability, and consistently meeting high performance standards.
Organization and clubs
- CLUBS & ORGANIZATIONS
- Star Coach — Kelsey-Seybold ClinicSelected as a Star Coach to support team development through training, mentoring, knowledge sharing, and reinforcement of clinical and operational standards.
References
- CLUBS & ORGANIZATIONS
- Star Coach — Kelsey-Seybold ClinicSelected as a Star Coach to support team development through training, mentoring, knowledge sharing, and reinforcement of clinical and operational standards.
Timeline
Registered Medical Assistant
Kelsey Seybold
10.2024 - Current
Registered Medical Assistant Certification - Medical Assistant
Pima Medical Institute
01.2024 - 07.2024
Head of Administration
Ivy Kids Early Learning Center
01.2020 - 12.2023
Bachelor of Early Childhood Care And Education - Education
Lone Star College
08.2018 - 05.2021
Teacher
Creative years early education centers
06.2018 - 01.2020
Retail Sales Associate
Aeropostale
06.2016 - 01.2017
Cypress Lakes High School