Dayane Taylor
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Manager
JAm
2020.05 - 2022.08
- Facilitate steering team, handled registration and welcoming new members daily
- Managed administrative logistics of events planning, event booking and event promotions.
- Marketing, every month responsible for creating and designing monthly flyers making sure everyone is approved by chapel committee
- Budgeting monthly and yearly proposed budget, and gaining financial training experience
- Additional duties included being responsible for, planning /leading special events every month, attending to new guests that may possibly become members
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
Customer Service Specialist
The TJX Companies, Inc
2015.06 - 2017.04
- Helped large volume of customers by demonstrating items to customers and created customer awareness, interest and sales
- Developed and actualized customer service initiatives to decreased wait times
- Collect customers feedback and made process changes to exceed customer satisfaction goals
- Resolved concerns with products or services to help with retention and drive sales
- Informed customers about special promotions and provided detailed information for various products
- Boosted sales revenue by skillfully promoting diverse service options
- Strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Answered customers telephone calls promptly to avoid on hold wait times while offering advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding charge accounts and loyalty programs
- Recommended products to customers, thoroughly explaining details
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Salesperson
Rainbow Apparel Co
2014.11 - 2015.06
- Maintained reports of transactions and greeted customers when entering and leaving establishment, resolved customer complaints
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Counted money in drawers at beginning and end of each shift
- Performed cash, card and check transactions to complete customers purchases
- Operated cash register to record transactions accurately and efficiently
- Solved customer challenges by offering relevant products and services recommended accessories and complementary purchases to boost revenue
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
Bachelor of Arts - Sociology
Lane College
Jackson Tn04.2017
Skills
- Budgeting
- Customer relations
- Customer satisfaction
- Customer service
- Data Entry
- Social Media Marketing
- MS Office Proficiency
- Event Planning
Certification
- CAPM - Certified Associate in Project Management
Languages
Haitian creole
Native or Bilingual
French
Full Professional
Spanish
Limited Working
English
Native or Bilingual
Timeline
Event Manager
JAm
2020.05 - 2022.08
Customer Service Specialist
The TJX Companies, Inc
2015.06 - 2017.04
Salesperson
Rainbow Apparel Co
2014.11 - 2015.06
Bachelor of Arts - Sociology
Lane College
- CAPM - Certified Associate in Project Management
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