DayaNera Jay
Durham,NC
Summary
Dynamic professional with extensive experience at Lightwave Dental, excelling in patient record maintenance and customer support. Proven ability to enhance inventory management and ensure safety compliance. Recognized for building strong patient relationships and delivering exceptional service, leveraging Dentrix proficiency and effective team collaboration to drive operational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dental Assistant
Lightwave Dental
Cary, North Carolina
06.2025 - Current
- Provided chair-side assistance during dental procedures, facilitating smooth workflow by delivering instruments and managing suction devices.
- Educated patients on oral hygiene practices and post-treatment care.
- Conducted preliminary examinations, recording vital signs and health histories.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Managed patient records using dental software for accurate documentation.
- Collaborated with team members to maintain a clean and safe environment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Fostered patient loyalty through consistent, high-quality care and service. and retained return patients by providing empathetic and caring service.
Inventory Specialist
MMR Constructors
Kingman, Arizona
12.2023 - 03.2025
- Managed inventory records using specialized tracking software for accuracy.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Monitored stock levels to maintain product availability and prevent shortages.
- Oversaw stocking and ordering tasks to streamline inventory management and ensure alignment with demand.
- Coordinated with suppliers for on-time delivery of materials and equipment to support project timelines.
- Collaborated with project managers to forecast inventory needs for upcoming projects.
- Conducted regular audits to maintain compliance with safety and quality standards.
- Trained new team members on inventory processes and software tools.
Customer Support Specialist
Doctors Making House Calls
Durham, North Carolina
08.2018 - 09.2019
- Coordinated communication between medical staff and patients for effective care.
- Maintained accurate customer records in compliance with privacy regulations. and ensuring confidentiality standards are met.
- Documented patient information accurately in electronic health records systems.
- Managed medical records, lab reports, patient demographics, and relevant data efficiently.
- Collaborated effectively within a team while completing tasks independently.
- Maintained attention to detail by correcting errors before information dissemination.
- Processed and distributed faxes to appropriate locations, ensuring timely communication.
Sales support generalist
Victoria Secret
Durham, North Carolina
09.2016 - 04.2019
- Leveraged math skills to improve accuracy in sales transactions and customer service support.
- Implemented current promotions to effectively support marketing efforts and increase sales.
- Supported customers in understanding products and making informed purchasing decisions.
- Executed product recovery strategies to maintain inventory levels and enhance product presentation.
- Maintained optimal front-end appearance through organized display and floor settings.
- Collaborated with team members to improve overall customer experience and engagement.
- Handled cash transactions while ensuring adherence to money management protocols.
- Provided assistance to customers in obtaining precise measurements
Education
Dental Assisting
NC Dental U
Wake Forest, NC08-2019
High School -
Person High School
06-2014
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT08-2026
Skills
- Patient record management
- Dentrix software
- Dental software management
- Patient scheduling
- Infection control
- Data entry
- Microsoft Office
- Team collaboration
- Patient communication
Certification
- Dental Assisting II
Timeline
Dental Assistant
Lightwave Dental
06.2025 - Current
Inventory Specialist
MMR Constructors
12.2023 - 03.2025
Customer Support Specialist
Doctors Making House Calls
08.2018 - 09.2019
Sales support generalist
Victoria Secret
09.2016 - 04.2019
Dental Assisting
NC Dental U
High School -
Person High School
Bachelor of Science - Supply Chain And Operations Management
Western Governors University