Dayani Molina
Pembroke Pines
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
5
5
years of professional experience
Work History
Waitress
Therapy Lounge
10.2025 - Current
- Handled customer complaints and feedback professionally, resolving issues to maintain a positive dining experience.
- Developed strong relationships with regular customers, contributing to a personalized and welcoming atmosphere.
- Engaged with customers to create a memorable dining experience, resulting in positive reviews and repeat visits.
Waitress
Velvet lounge
10.2022 - 11.2025
- Maintained a clean and organized dining area, adhering to health and safety regulations to provide a welcoming environment.
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction with their dining experience.
- Processed customer orders using POS systems, ensuring accuracy and efficiency in transactions.
- Assisted in training new staff members on service protocols and menu knowledge to maintain high service standards.
Operations Manager
Bass Underwriters
08.2021 - 07.2025
- Managed daily operations and ensured smooth workflow by addressing any issues promptly and effectively.
- Conducted regular performance evaluations to identify areas for improvement and implemented targeted training programs.
Office Manager
Global Warehousesolutions
12.2020 - 08.2021
- Streamlined office operations to enhance workflow efficiency and reduce processing time.
- Managed inventory control processes, ensuring accuracy and timely replenishment of supplies.
- Developed and implemented standard operating procedures for administrative tasks, improving consistency across the team.
- Coordinated scheduling and logistics for internal meetings, optimizing resource allocation and time management.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and maintain service quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
High School Diploma -
Charles W Flanagan
Pembroke Pines, United States01.2020
Skills
- Adaptability
- Service Excellence
- Sales Skills
- Guest Engagement
- Positive Attitude
- Multitasking
- Problem Solving
- Efficiency
- Attention to Detail
- Communication Skills
- Health Regulations
- Menu Knowledge
- Training and Mentoring
- Team Collaboration
- Order Accuracy
- Time Management
- Complaint Resolution
- Cleanliness Standards
- POS Systems
- Customer Service
- Strong multitasking
- Attention to detail
- Cash handling
- Decision-making
- Performance improvement
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Inventory control
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Employee training
- Workflow optimization
- Team supervision
- Staff training
- Business administration
Languages
Spanish
Full Professional
Timeline
Waitress
Therapy Lounge
10.2025 - Current
Waitress
Velvet lounge
10.2022 - 11.2025
Operations Manager
Bass Underwriters
08.2021 - 07.2025
Office Manager
Global Warehousesolutions
12.2020 - 08.2021
High School Diploma -
Charles W Flanagan