Sarah Bertsch
Fort Collins
Summary
Doctor of Veterinary Medicine student with over a decade of experience in animal care and customer service, adept at administering medications, performing laboratory tests, and ensuring meticulous sanitation protocols. Skilled in team collaboration and emotional intelligence, fostering a supportive environment for both colleagues and clients. Passionate about delivering exceptional care and eager to leverage expertise in veterinary practices and customer relations to enhance pet health and client satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress
Maida Trattoria
2025.05 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
BARN MANAGER
Gladstone Equestrian
2024.07 - 2025.08
- Exercised horses including lunging and riding, distributing supplements, administering oral and intramuscular injections, wrapping legs, scheduling and managing farrier appointments and assisted in lessons.
- Oversaw barn maintenance and organization, achieving a clean and efficient workspace that supported operational effectiveness.
- Demonstrated strong leadership by mentoring junior staff, fostering a culture of learning and teamwork within the barn.
WAITRESS
Wineworks For Everyone & Dublin 4 Gastropub
2019.02 - 2024.08
- Provided exceptional customer service to more than 100 guests per shift, ensuring each individual feels valued and appreciated.
- Developed strong relationships with regular guests, anticipating their preferences and personalizing their dining experience.
- Continued refreshing my knowledge of the rotating beer and wine menus.
- Demonstrated comprehensive knowledge of the menu, assisting guests in selecting the perfect dishes to suit their tastes.
- Managed wine tastings with local wineries and private parties.
- Efficiently managed the POS system and trained new staff on its operation, ensuring smooth transactions and accurate order processing.
- Collaborated seamlessly with fellow team members to deliver a high level of service, ensuring a smooth and efficient dining service.
- Strictly adhered to food safety, sanitation, and alcohol service policies while upholding the restaurants standards of professionalism, hospitality, and attention to detail, creating an unforgettable experience for all guests.
- Since moving to Colorado, I work at Dublin 4 and WineWorks for Everyone when I’m visiting California.
VETERINARY TECHNICIAN
Paw Sweet Paw Animal Hospital
2022.08 - 2024.01
- Assisted during exams and surgeries
- Administered medications, vaccinations, and treatments as prescribed by the veterinarian
- Prepared patients for surgery by monitoring anesthesia and assisting with post-operative care
- Performed laboratory tests such as bloodwork, urinalysis and fecal examinations
- Performed dental cleanings
- Educated pet owners on topics such as preventative care, nutrition and medication administration
- Maintained accurate medical records
- Ensured cleanliness of equipment and facilities
- Assisted with euthanasia and provided emotional support to pet owners during difficult times
KENNEL ATTENDANT
Laguna Hills Animal Hospital
2021.06 - 2022.08
- Cleaned and sanitized kennels, cages and common areas to maintain a hygienic environment for the animals
- Fed and provided fresh water to dogs and cats according to their individual dietary needs
- Walked dogs and provided supervised exercise and socialization opportunities
- Monitored the health and behavior of animals while reporting any concerns to hospital staff
- Administered medications and treatments as directed by the veterinarian
- Assisted with grooming
- Provided comfort and companionship to animals staying in the hospital overnight
- Maintained accurate records of animal care, including feeding schedules, medications administered and any observations about behavior or health
- Followed hospital protocols for infection control and safety to ensure the well-being of both animals and staff
WAITRESS
The CheeseCake Factory
2018.02 - 2019.03
- Ensured optimal guest experience by promptly greeting tables, familiarizing myself with the extensive menu, including ingredients, specials and potential substitutions.
- Perceptive to guests’ allergies and communicated these concerns to the chef and expo.
- Assisted coworkers during peak hours in order to achieve maximum efficiency throughout the restaurant.
- Maintained a positive and happy attitude throughout the shift despite potential mishaps.
- Ensured guests left the restaurant happy, full and wanting to dine with the Cheesecake Factory again.
Education
DOCTOR OF VETERINARY MEDICINE -
Colorado State University-Fort Collins
Fort Collins01.2028
ANIMAL SCIENCE, B.S. - undefined
Cal Poly Pomona
01.2024
Skills
- Team Collaboration
- Veterinary Care
- Laboratory Testing
- Animal Care
- Medical Records
- Sanitation Protocols
- POS Systems
- Emotional Intelligence
- Adaptability
- Attention to Detail
- Stress Management
- Customer Engagement
- Conflict Resolution
Timeline
Waitress
Maida Trattoria
2025.05 - Current
BARN MANAGER
Gladstone Equestrian
2024.07 - 2025.08
VETERINARY TECHNICIAN
Paw Sweet Paw Animal Hospital
2022.08 - 2024.01
KENNEL ATTENDANT
Laguna Hills Animal Hospital
2021.06 - 2022.08
WAITRESS
Wineworks For Everyone & Dublin 4 Gastropub
2019.02 - 2024.08
WAITRESS
The CheeseCake Factory
2018.02 - 2019.03
ANIMAL SCIENCE, B.S. - undefined
Cal Poly Pomona
DOCTOR OF VETERINARY MEDICINE -
Colorado State University-Fort Collins