Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Brenda Garcia

San Bernardino,CA

Summary

Dynamic leader and adept multitasker with proven experience in high-pressure environments, notably at Dennys Restaurant. Excelled in enhancing customer satisfaction by overhauling service protocols, achieving a significant improvement in satisfaction scores. Skilled in team leadership and financial management, demonstrating exceptional problem-solving abilities and customer service expertise. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Waitress

Two Guys Pasta & Pizza
01.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Manager

Dennys Restaurant
10.2017 - 09.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Waitress

Dennys Restaurant
08.2015 - 11.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Chaparral High School
Temecula, CA
2014

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Payment Processing
  • Memory retention
  • Accurate money handling
  • Complaint resolution
  • Relationship Management
  • Upselling techniques
  • Sales Techniques
  • Order Management
  • Upselling
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Teamwork and Collaboration
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving
  • Team Leadership

Languages

Spanish
Professional Working

Timeline

Waitress

Two Guys Pasta & Pizza
01.2024 - Current

Manager

Dennys Restaurant
10.2017 - 09.2020

Waitress

Dennys Restaurant
08.2015 - 11.2017

Chaparral High School
Brenda Garcia