Kayla Orlando
Orlando,FL
Summary
Dynamic Assistant Manager at Brooklyn Pizza & Pasta with a proven track record in enhancing customer satisfaction and team cohesion. Skilled in money handling and decision-making, I effectively resolved complaints and improved operational efficiency, fostering a positive environment that drove repeat business and ensured compliance with health regulations.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brooklyn Pizza & Pasta
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Legal Studies
University of Central Florida
Orlando, FL05-2026
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Google drive
- Multitasking and organization
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Manager
Brooklyn Pizza & Pasta
10.2021 - Current
Bachelor of Arts - Legal Studies
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College
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