Dayanira Aguilar
Lodi,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Professional Physical Therapy
08.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Answered incoming calls, scheduled appointments and filed medical records.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Sales Associate Manager
Camille La Vie
12.2017 - 08.2021
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
Lab Aide
BioReference Laboratories
01.2021 - 02.2021
- Receive samples from handlers
- File requisition forms
- Map samples promptly
- store and sort samples in storage room
- prepare samples for testing by lab technicians
- Disposed of hazardous specimens in proper containers.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Provide assistance to Lab Techs in any area when necessary
Patient Service Representative
Chai Urgent Care
12.2020 - 01.2021
- Entered patients demographics and insurance information.
- Responsible for putting labels to COVID 19 specimen with the correct patient information.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used eclinicworks to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Associate of Arts - Biology
Passaic County Community College
Paterson, NJ05.2018
High School Diploma -
Passaic High School
Passaic, NJ06.2015
Skills
- Fast learner
- Bilingual (English & Spanish)
- Multi-tasking
- Adapt to diverse groups
- Verbal and communication skills
- Knowledge in lab settings
- Patience
Timeline
Patient Care Coordinator
Professional Physical Therapy
08.2021 - Current
Lab Aide
BioReference Laboratories
01.2021 - 02.2021
Patient Service Representative
Chai Urgent Care
12.2020 - 01.2021
Sales Associate Manager
Camille La Vie
12.2017 - 08.2021
Associate of Arts - Biology
Passaic County Community College
High School Diploma -
Passaic High School
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