AMANDA MARTIN
4908 Cal Kolola Road,Caledonia
Summary
Proven Patient Care Coordinator with a track record at Optum Specialty Pharmacy. Skilled in training agents and maintaining calm under pressure, I excel in fast-paced environments. Demonstrated ability to improve patient care through effective team leadership and attention to detail. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Optum Specialty Pharmacy
01.2017 - Current
- Investigated and resolved patient inquiries and complaints quickly.
- Delivered prompt service to prioritize patient needs when scheduling deliveries in our PCC queue.
- Trained new staff members on Iris, Captiva, PCC set up, Hub spreadsheets, and our Hub inbound line.
- Established and maintained patient profiles, updating organizational database with current information in Order Creation queue.
- Communicated with patients to collect information during delivery set up and offer a consultations with a pharmacist.
- Work with our Hub, Providers, Third Party, and Pharmacies to give them current prescription status for mutual patients.
- I’ve worked with our Hub department, been apart of the Multiple Sclerosis New Patient team, and been in Leadership during my career at OptumRx.
Supervisor
Optum Specialty Pharmacy
09.2020 - 04.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular team meetings.
Receptionist
Dr. Holzhauer's OBGYN
12.2014 - 01.2017
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked patients in to their appointments and received co payments.
Pharmacy Clerk
Family Pharmacy
03.2014 - 12.2016
Education
Cosmetology License
East Mississippi Community College
Skills
- Patient Care
- Attention to Detail
- Time Management
- Insurance Verification
- Effective Under Pressure
- Team Player
- Fast Learner
- Great Listener
Timeline
Supervisor
Optum Specialty Pharmacy
09.2020 - 04.2021
Patient Care Coordinator
Optum Specialty Pharmacy
01.2017 - Current
Receptionist
Dr. Holzhauer's OBGYN
12.2014 - 01.2017
Pharmacy Clerk
Family Pharmacy
03.2014 - 12.2016
Cosmetology License
East Mississippi Community College
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