Dayanis Del Sol Macias
Hialeah,FL
Summary
Dedicated and detail-oriented professional with over 7 years of experience in administrative and accounting roles. Skilled in managing financial records, customer service, and auto insurance sales with a valid Florida 4-40 license. Currently enrolled in the ESL program at Florida National University - Hialeah to enhance English communication skills. Proven ability to adapt to new environments, collaborate effectively in teams, and deliver exceptional results in high-pressure situations. Fluent in Spanish and advancing in English to excel in global opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Alhambra Insurance
Hialeah, FL
09.2024 - 01.2025
- Provided customer service by resolving inquiries and managing requests efficiently.
- Offered information about insurance products and assisted clients with managing their policies.
- Maintained clear communication with customers to ensure satisfaction and loyalty.
- Assisted in processing claims and resolving issues in a quick and professional manner.
Factory Production Worker
Hair ProductsFactory
Doral, FL
06.2024 - 09.2024
- Packaged products and ensured quality control according to company standards.
- Performed assembly and labeling tasks, working efficiently in a high-production environment.
- Collaborated with the team to meet production and quality goals.
Lead Financial Officer
Animal Feed Production Company
Cuba
09.2015 - 08.2023
- Managed the company’s financial operations, including budgeting and financial analysis.
- Prepared financial reports and advised management on strategies to optimize resources.
- Oversaw accounting and tax processes, ensuring compliance with local regulations.
- Implemented financial control processes that helped reduce operational costs.
Education
ESL Program (English As A Second Language) - English Language
Florida National University
Hialeah, FL01-2025
High School Diploma -
Jose Gregorio Martinez
Cuba06-2010
Skills
- Insurance advising and licensing (4-40 license for auto insurance)
- Administrative and accounting management, Department of Plant Health
- Proficiency in software such as QuickBooks and Excel
- Customer service and conflict resolution
- Languages: Spanish (native) and English (intermediate level, in progress)
References
References available upon request.
Timeline
Customer Service Agent
Alhambra Insurance
09.2024 - 01.2025
Factory Production Worker
Hair ProductsFactory
06.2024 - 09.2024
Lead Financial Officer
Animal Feed Production Company
09.2015 - 08.2023
ESL Program (English As A Second Language) - English Language
Florida National University
High School Diploma -
Jose Gregorio Martinez
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