Open To Work
CASANDRA MICHEL
MIDDLETOWN,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience 10 plus years in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Meenan Oil
Hopewell Junction, NY
09.2025 - Current
- Managing high-volume inbound and outbound calls.
- Processing fuel orders.
- Handling billing inquires.
- Scheduling Emergency Services such as service outages and gas leaks.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
DME/Transportation Specialist
Hamaspik Choice
Spring Valley, NY
08.2021 - 01.2025
- Managing pre-authorization approvals and coordinating medical transport schedules.
- Processing orders and authorizing payments for medical supplies and equipment.
- Providing customer support and assisting with care management inquiries.
- Maintaining data accuracy and assisting with clerical tasks to enhance team efficiency.
Customer Service Specialist
Sherwin Williams Paint Store
Nanuet, NY
09.2020 - 01.2021
- Responded to customer inquiries through email, phone, and social media.
- Resolved order issues, including processing refunds and exchanges.
- Followed up with customers to ensure satisfaction and address concerns.
- Maintained product inventory and assisted with restocking shelves.
Scheduler Coordinator
Transdev/HudsonLink Transportation
Hillburn, NY
11.2018 - 09.2020
- Prepared daily bus run schedules and managed operators' time sheets.
- Coordinated vacation and PTO schedules for bus operators.
- Organized company events to promote team cohesion and morale.
Recreation Manager
Pine Valley Center
Spring Valley, NY
10.2014 - 10.2018
- Developed and led recreational activities to improve resident engagement.
- Conducted individual visits to assess participant interests and needs.
- Facilitated community outings and ensured the safety of participants.
Education
Medical Billing & Coding
Monroe College
New Rochelle, NYHigh School Diploma -
The College of Westchester
White Plains, NYSkills
- Problem Resolution
- Customer Service
- Multi-tasking
- Leading and Management Skills
- Communication Skills
- Knowledge of Medical Equipment
- Insurance Verification
- Regulatory Compliance
- Patient Documentation
- Scheduling and Coordination
- Inventory Management
- Microsoft Office Suite
- Data Entry (35-40 WPM)
- Call Management
LANGUAGE SKILLS
Creole
English
Work Preference
Location Preference
RemoteTimeline
Customer Service Agent
Meenan Oil
09.2025 - Current
DME/Transportation Specialist
Hamaspik Choice
08.2021 - 01.2025
Customer Service Specialist
Sherwin Williams Paint Store
09.2020 - 01.2021
Scheduler Coordinator
Transdev/HudsonLink Transportation
11.2018 - 09.2020
Recreation Manager
Pine Valley Center
10.2014 - 10.2018
Medical Billing & Coding
Monroe College
High School Diploma -
The College of Westchester