JOSEPH IOSUA
Federal Way
Summary
Dedicated customer relations and program coordination professional with extensive experience in youth development, community engagement, broadcasting, and aviation operations. Skilled in program development, cultural awareness, and effective communication. Proven ability to enhance service delivery, develop strong client relationships, and drive impactful community initiatives.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Hawaiian Airlines
01.2021 - Current
- Ensure safe and efficient loading and unloading of baggage and cargo
- Operate ground support equipment, including conveyor belts, pushback tractors, and tugs
- Communicate with flight crews and ground staff to ensure on-time departures
- Adhere to strict safety procedures while handling luggage and aircraft operations
Social Worker
Department of Children, Youth, and Families (DCYF)
01.2021 - Current
- Provide support and resources to families and youth in need
- Assess and develop case plans to promote child welfare and family stability
- Collaborate with community organizations to offer assistance programs
- Advocate for clients while ensuring compliance with state policies and procedures
Environmental Specialist
Letausagi Environmental Group
01.2007 - Current
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Prevented fines or penalties by proactively addressing non-compliance issues identified during regulatory inspections or internal audits.
- Facilitated communication between regulatory agencies and project stakeholders, fostering collaborative problem-solving efforts.
- Developed comprehensive waste management plans to minimize environmental impact and reduce disposal costs.
Radio Host
KSBS FM 92.1
08.2008 - 12.2020
- Hosted live radio programs, engaging with listeners through song requests and discussions
- Announced commercials, news, and weather updates during scheduled segments
- Recorded and edited advertisements for over 50 local businesses
- Maintained professionalism and audience engagement throughout broadcasts
Youth and Women's Program Coordinator
Department of Youth and Women's Affairs
01.2010 - 12.2019
- Developed and implemented community programs supporting youth and women's empowerment
- Coordinated events, facilitated workshops, and managed program resources
- Conducted outreach to increase public awareness of available services
- Supervised staff meetings to assess program effectiveness and discuss improvements
- Maintained high energy and enthusiasm while delivering quality service
Content Creator
Crossroad Theater for Youth
01.2011 - 12.2015
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
American Samoa Coral Reef Advisory Group
Department of Commerce
01.2009 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Enhanced team performance through effective support and mentorship.
Translator & Interpreter
ASCC Samoan Studies Institute
01.2005 - 12.2009
- Provided Samoan-English translation services for academic and community programs
- Assisted in cultural interpretation for effective communication between parties
- Proofread and edited various documents for linguistic accuracy
Ramp Agent
Aloha Airlines
06.2006 - 02.2008
- Managed baggage handling, aircraft marshaling, and ground service operations
- Operated ground equipment while maintaining strict safety protocols
- Assisted flight crews and passengers with luggage and boarding procedures
Education
Associate of Arts - Youth Development
East and West Center UH Manoa
Honolulu06.2008
Associate of Science - Marine Biology
American Samoa Community College
Pago Pago, American Samoa05.2006
High School Diploma -
Leone High School
Leone, American Samoa06.2004
Skills
- Program Development & Coordination
- Critical Thinking & Problem-Solving
- Cultural Awareness & Sensitivity
- Multitasking & Time Management
- Microsoft Office Proficiency
- Strong Written & Verbal Communication
- Good Telephone Etiquette & Listening Skills
- Creative Problem-Solving
- Samoan Translation & Interpretation
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Conflict resolution
- Complaint handling
- Relationship building
- De-escalation techniques
- Case management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Phone etiquette
- Cultural awareness
Timeline
Customer Service Agent
Hawaiian Airlines
01.2021 - Current
Social Worker
Department of Children, Youth, and Families (DCYF)
01.2021 - Current
Content Creator
Crossroad Theater for Youth
01.2011 - 12.2015
Youth and Women's Program Coordinator
Department of Youth and Women's Affairs
01.2010 - 12.2019
American Samoa Coral Reef Advisory Group
Department of Commerce
01.2009 - 12.2013
Radio Host
KSBS FM 92.1
08.2008 - 12.2020
Environmental Specialist
Letausagi Environmental Group
01.2007 - Current
Ramp Agent
Aloha Airlines
06.2006 - 02.2008
Translator & Interpreter
ASCC Samoan Studies Institute
01.2005 - 12.2009
Associate of Arts - Youth Development
East and West Center UH Manoa
Associate of Science - Marine Biology
American Samoa Community College
High School Diploma -
Leone High School
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