Summary
Overview
Work History
Education
Skills
Certification
Projects And Additional Experience
Affiliations
Languages
Timeline
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Erica Arsenault

Denver,Co

Summary

Passionate and versatile professional with extensive experience in project management, mentoring, and cross-cultural communication. Skilled in facilitating growth and success for individuals of all ages and backgrounds, with a strong focus on diversity, inclusion, empowerment, health and growth. Demonstrates exceptional organizational, problem-solving, and leadership abilities. Proven track record in managing diverse teams, providing mentorship, and fostering positive relationships in all age groups. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Travel Agent

TeamTravelGo
05.2023 - Current
  • Designed and implemented customized travel experiences for clients, ensuring high satisfaction and repeat business
  • Managed complex itineraries, communicated clearly with clients, and provided timely resolutions to issues
  • Collaborated with team members to create engaging marketing materials, leading to increased client engagement
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements
  • Planned special events such as honeymoons or destination weddings
  • Prepared customized itineraries based on customer needs and preferences
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Household Manager EA

The Arsenault Household
Denver, CO
01.2014 - Current
  • Provided comprehensive household management, including financial oversight, travel coordination, and daily scheduling
  • Mentored and supported personal development for children and adults through creative and educational activities
  • Facilitated non-violent communication strategies to resolve conflicts and maintain a harmonious home environment
  • Managed outside vendors including contractors, landscapers, cleaners
  • Assisted with grocery shopping, extended budgeted meal planning and meal preparation for the family
  • Developed and implemented household budgeting strategies to ensure expenses were managed efficiently

Manager

Telluride Offroad Adventures
01.2003 - 01.2014
  • Initiated start-up and implemented marketing and proven growth
  • Delivered exceptional customer service, leading to a high rate of repeat clients for Jeep tours
  • Promoted brand awareness and engaged clients through social media and personalized service
  • Managed operations, supplier relationships, and ensured high-quality experiences for guests
  • Established processes to ensure efficient workflow throughout the organization
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Streamlined communication channels, improving information flow and decision-making speed

Owner/Professional Nanny

Private Professional Nanny Service
Telluride, CO
01.1993 - 01.2003
  • Coordinated care for multiple families, managing schedules, routines, and ensuring the safety and well-being of children
  • Developed long term positive relationships with families, focusing on communication and mutual respect
  • Provided educational support and structured activities for children's growth and development, including mentoring to this day
  • Planned and carried out events, parties, gatherings, and playgroups for all ages
  • Cared for elderly family members long term
  • Owner/operator of in-home daycare with 5 children along with my own as a toddler
  • Managed housekeepers, pet care, and extended house/child/pet sitting for vacation periods

Education

Some College (No Degree) - Computer Literacy Programs

Northstar Digital Literacy Digital Literacy
true

Some College (No Degree) - Holistic Health And Healing Coach

Self Taught
Broomfield, CO

Homeschooling - Writing/English, Academic Evaluations, Diversity

Self-Taught
Worldschooling

Skills

  • Mentoring & Coaching
  • Program Development & Coordination
  • Multicultural Competence & Communication
  • Event Planning & Project Management
  • Student & Family Advocacy
  • Conflict Resolution & Problem-Solving
  • Research & Data Analysis
  • Organization & Record Management
  • Self-Motivated & Independent
  • Administrative tasks
  • Client relationship building
  • Marketing
  • Cultural awareness
  • Language proficiency
  • Geography
  • Relationship management
  • Interpersonal communications

Certification

  • Travel Agent, Travel 101, Evolution Travel Academy - Archer Travel, 05/23
  • Microsoft Excel, Northstar Digital Literacy, Broomfield Workforce Center, 02/25
  • Google Docs, Northstar Digital Literacy, Broomfield Workforce Center, 01/25
  • Microsoft Word & PowerPoint, Northstar Digital Literacy, Broomfield Workforce Center
  • Digital Marketing, Legacy Builder Program, Online

Projects And Additional Experience

  • Project Management & Event Planning: Organized numerous events, parties, and weddings, managing logistics, vendor relationships, and client expectations.
  • Mentorship & Consulting: Extensive experience in child-adult mentoring, including leading Montessori and Waldorf preschools and providing homeschool evaluations for children.
  • Start-Up & Business Development: Consulted with and supported multiple start-ups, focusing on mentorship, organizational structure, and team collaboration.
  • Cultural Studies & Travel: Extensive experience traveling and studying diverse cultures, incorporating this into mentoring and community engagement.

Affiliations

  • Arts, crafts, sewing
  • Performance theater, acting, singing, modeling
  • Extensive outdoor activity experience for all seasons
  • Extensive national and international travel and cultural studies
  • Eco/Green/Holistic remodel and lifestyle management and coaching

Languages

French
Limited
Spanish
Limited

Timeline

Travel Agent

TeamTravelGo
05.2023 - Current

Household Manager EA

The Arsenault Household
01.2014 - Current

Manager

Telluride Offroad Adventures
01.2003 - 01.2014

Owner/Professional Nanny

Private Professional Nanny Service
01.1993 - 01.2003

Some College (No Degree) - Computer Literacy Programs

Northstar Digital Literacy Digital Literacy

Some College (No Degree) - Holistic Health And Healing Coach

Self Taught

Homeschooling - Writing/English, Academic Evaluations, Diversity

Self-Taught

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Erica Arsenault