Dayanna Bailey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. With these skill I have learned I would like to obtain a stylist position with a company that will support my desire to gain experience in salon management and also offers educational opportunities to increase my product knowledge.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rally's Fast Food Restaurant
08.2019 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Call Center Representative
Teleperformance
07.2017 - 02.2019
- Order processing
- Sales
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Built positive relationships with customers by providing exceptional customer service.
Call center representative
JCPenney Call Center
04.2017 - 08.2018
- Order processing
- sales
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Crew Member
McDonald's
08.2015 - 07.2017
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
GED -
CTEC
Newark, OHCosmetology -
CTEC
Newark, OH10.2024
Skills
- Sales Strategies
- Money Handling
- Team motivation
- Customer Relations
- Product and service knowledge
- Recruiting and interviewing
- Customer Service
- Problem-solving abilities
- De-Escalation Techniques
Hobbies
- Art
- Traveling
- Music
- Cooking
Timeline
Assistant Manager
Rally's Fast Food Restaurant
08.2019 - 05.2023
Call Center Representative
Teleperformance
07.2017 - 02.2019
Call center representative
JCPenney Call Center
04.2017 - 08.2018
Crew Member
McDonald's
08.2015 - 07.2017
GED -
CTEC
Cosmetology -
CTEC
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