Erick Galindo
Pacoima,CA
Summary
Proven Retail Sales Associate at Universal Studios, adept in customer service and problem-solving, significantly enhancing shopping experiences. Excelled in teamwork and collaboration across roles, including a Barista and Sanitation Worker, mastering inventory management and maintaining high cleanliness standards. Demonstrated expertise in retail sales and a commitment to excellence, contributing to positive customer feedback and loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Universal Studios
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Barista
Mini Monster
01.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Sanitation Worker
American Fruits & Flavors
05.2020 - 11.2022
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
Education
High School Diploma -
Amellia Earhart High School
North Hollywood, CA06-2017
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Store opening and closing
- Product knowledge
- Stock replenishment
- Loss prevention
- Shelf stocking
- Inventory audits
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Universal Studios
03.2024 - Current
Barista
Mini Monster
01.2023 - 02.2024
Sanitation Worker
American Fruits & Flavors
05.2020 - 11.2022
High School Diploma -
Amellia Earhart High School
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