DayAnna Gray
Awendaw,SC
Summary
Certified Pharmacy Technician with 2 years of experience in fast-paced retail and clinical pharmacy settings. Skilled in accurately processing prescriptions, managing inventory, and providing exceptional customer service. Proficient in handling insurance claims and resolving discrepancies. Adept at maintaining compliance with regulations and ensuring patient confidentiality. Recognized for attention to detail, strong organizational skills, and ability to work collaboratively in team environments. Committed to delivering high-quality patient care and supporting pharmacists in optimizing workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician (CPhT)
CVS Health
11.2023 - Current
- Company Overview: CVS/Pharmacy
- Oversee the preparation, dispensing, and verification of medications in accordance with pharmacy regulations and CVS policies
- Ensure the accurate stocking, ordering, and rotation of medications, including controlled substances
- Manage inventory levels to prevent shortages and waste
- Maintain a clean, organized, and safe environment for storing medications, ensuring that temperature-sensitive and controlled substances are handled properly
- Assist in reviewing medication orders for potential drug interactions, allergies, or duplications, ensuring patient safety
- Assign duties and ensure the efficient operation of the pharmacy by managing technician workflow, prioritizing tasks, and maintaining productivity
- Monitor the performance of pharmacy technicians, providing feedback and assisting with performance evaluations
- Identify areas for improvement and develop strategies to address them
- Address any interpersonal issues or workflow challenges within the pharmacy team to ensure smooth operations
- Support pharmacists in the administration of immunizations
- Ensure that patients receive excellent customer service, addressing concerns regarding prescriptions, insurance, or billing issues
- Handle complaints or concerns with professionalism and a focus on resolution
- Ensure the pharmacy complies with all federal, state, and local regulations, including those related to controlled substances, privacy laws (HIPAA), and pharmacy practice
- Oversee the operation of automated dispensing systems, ensuring that medications are accurately dispensed and stock levels are properly maintained
- Assist patients with insurance processing, verifying medication coverage, and resolving any issues related to insurance billing or medication reimbursement
- Assist in the identification and reporting of any adverse drug reactions or issues with medications, ensuring patient safety is prioritized
- CVS/Pharmacy
Pharmacy Technician
DLH Corp
08.2023 - 10.2023
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Maintains clean work environment according to standards
- Maintain inventories of drugs and supplies and maintaining stock control
- Operate various types of pharmacy automation
- Fill and stock medication
- Performs tasks required for automated replenishment and restocks products and supplies in assigned area
- Prepares and completes prescription orders utilizing either automated dispensing system or manual fill processes
- Ensures correct product, correct dispense quantity, and compliance with established labeling guidelines
Senior Certified Pharmacy Technician (CPhT)
Walgreens
12.2021 - 07.2023
- Assist in the preparation and dispensing of medications in accordance with pharmacy laws, regulations, and Walgreens' policies
- Ensure prescriptions are filled accurately, including verifying the correct medication, dosage, and quantity
- Manage medication inventory, including ordering, stocking, and rotating medications to ensure availability and compliance with safety standards
- Track and maintain proper records for controlled substances in accordance with federal and state regulations
- Assist pharmacists in reviewing patient medication regimens to optimize therapy and ensure compliance with healthcare providers' instructions
- Help with immunizations, health screenings, and point-of-care testing as part of the pharmacy's clinical services
- Communicate with patients regarding refills, prescription status, and medication-related questions, providing a high level of customer service
- Serve as a mentor for less experienced staff, helping them develop their skills and ensuring high standards of practice
- Assist in delegating tasks to other technicians and ensuring efficient workflow in the pharmacy
- Ensure the pharmacy adheres to state and federal regulations, including HIPAA, and follows Walgreens' internal policies and procedures
- Provide excellent customer service, addressing patient concerns and resolving issues related to medications or insurance
- Handle prescription discrepancies, billing issues, and other patient concerns efficiently and professionally
- Operate automated dispensing machines and other pharmacy technology to ensure accurate and efficient dispensing
Education
Associate of Applied Science - Surgical Technology
Southeastern College
North Charleston, SC02-2025
Bachelor of Science - Biology
Francis Marion University
Florence, SC05.2021
High school diploma -
Lincoln High School
McClellanville, SC06.2015
Skills
- HIPAA compliance
- Prescription verification
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Workflow optimization
- Drug utilization review
- Pharmacy operations management
- Problem-solving skills
- Team collaboration
- Insurance verification
- Manual and automated medication dispensing
- Drug storage procedures
Certification
- Pharmacy Technician License: December 2021 to June 2025
- PTCB Certification: October 2023 to October 2025
- BLS Certification: June 2024 to June 2026
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Certified Pharmacy Technician (CPhT)
CVS Health
11.2023 - Current
Pharmacy Technician
DLH Corp
08.2023 - 10.2023
Senior Certified Pharmacy Technician (CPhT)
Walgreens
12.2021 - 07.2023
Bachelor of Science - Biology
Francis Marion University
High school diploma -
Lincoln High School
- Pharmacy Technician License: December 2021 to June 2025
- PTCB Certification: October 2023 to October 2025
- BLS Certification: June 2024 to June 2026
Associate of Applied Science - Surgical Technology
Southeastern College
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