Dayanne Alves Rodrigues
Deerfield Beach
Summary
Highly-motivated and communicative professional with 24 years of experience in customer service satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Admission Work Study
Broward College
09.2023 - Current
- Assisted prospective students with the admission's process by providing guidance answering questions or concerns about completing and submitting specific forms and documents.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Supported student in filling out applications or questionnaires.
- Resolved complex problems by working with other departments to provide solutions that meet student's needs.
Personal Trainer
Self Employed
06.2019 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Motivated clients to reach their personal best by providing positive reinforcement.
Cleaning Business
Self Employed
07.2017 - Current
- Developed standard operating procedures to promote efficiency and accuracy in work performance.
- Scheduled regular inspections of facilities to identify any areas needing improvement or maintenance.
- Established positive relationships with clients through excellent customer service skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manicurist
Self Employed
11.2001 - 09.2023
- Maintain long-lasting customer relationships based on great service.
- Conveniently meet at the customer's place of choice.
- Ability to work flexible hours.
- Successfully manage all aspects of self-owned business.
Customer Service
Beauty Angels Store And Academy
06.2020 - 11.2020
- Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Answered constant flow of customer calls.
Airport Customer Service Agent
Azul Airlines
01.2020 - 04.2020
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record consistently arriving to work ready to start immediately.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Education
Associate of Arts -
Broward College
Coconut Creek, FL07.2024
Psychology
Florida Atlantic University
Boca Raton, FL12.2027
Entrepreneurial Strategic Management Course
University of New Mexico
Online05.2020
Hospitality & Tourism Management Course
Florida Atlantic University
Boca Raton, FL04.2020
Buddhism And Modern Psychology Course
Princeton University Online
Online05.2020
Behavioral Finance Course
Duke University Online
Online06.2020
Skills
- Proficient in Microsoft Office
- Multitasking and Organization
- Calm Under Pressure
- Teachable
- Fast Learner
- Teamwork
- Good listening skills
- Organizational Skills
- Motivational Leadership
Languages
Portuguese
Spanish
English
Timeline
Admission Work Study
Broward College
09.2023 - Current
Customer Service
Beauty Angels Store And Academy
06.2020 - 11.2020
Airport Customer Service Agent
Azul Airlines
01.2020 - 04.2020
Personal Trainer
Self Employed
06.2019 - Current
Cleaning Business
Self Employed
07.2017 - Current
Manicurist
Self Employed
11.2001 - 09.2023
Associate of Arts -
Broward College
Psychology
Florida Atlantic University
Entrepreneurial Strategic Management Course
University of New Mexico
Hospitality & Tourism Management Course
Florida Atlantic University
Buddhism And Modern Psychology Course
Princeton University Online
Behavioral Finance Course
Duke University Online
Similar Profiles
Abbigay MartinAbbigay Martin
Registered Nurse, Student at Broward CollegeRegistered Nurse, Student at Broward College
Andrea ShelbyAndrea Shelby
Student at Broward CollegeStudent at Broward College
OLIVIA SARSONOLIVIA SARSON
Director, Get REAL Grant WIOA Out of School Youth at Broward CollegeDirector, Get REAL Grant WIOA Out of School Youth at Broward College