Hector Maldonado
Deltona
Summary
Dynamic leader with a proven track record at Daytona Beach Health and Rehab Center, excelling in strategic relationship building and outreach database maintenance. Adept at fostering community partnerships and enhancing program visibility, while effectively managing teams to achieve organizational goals. Bilingual in Spanish and English, committed to delivering exceptional service and support.
Overview
13
13
years of professional experience
Work History
Director of Admission and Marketing
Daytona Beach Health and Rehab Center
12.2024 - Current
- Fostering strategic relationships between community groups and organizations
- Representing the organization by presenting at events, trade shows, schools, and clubs
- Preparing public relations strategies to promote the organization's mission and services
- Creating press releases, brochures, and newsletters to raise awareness about available services
- Providing training, support, and recognition for volunteers to acknowledge their efforts
- Tracking volunteer performance and maintaining accurate records of their contributions
- Managing the organization's social media accounts and website
- Engaging with online communities to increase program awareness and engagement
- Maintaining an outreach database which details contacts, partnerships, and outreach activities
- Supporting and guiding team members who contribute to outreach activities and events
- Assisting with administrative tasks, such as organizing travel and monitoring the budget
- Conducting regular program evaluations and providing recommendations for improvement
- Sponsor monthly marketing events, 2 internal and 2 external events
Director of Admissions
Aspire at Colonial Lakes
07.2023 - 12.2024
- The Admissions Liaison’s primary purpose is to manage the facility census by coordinating physician outreach, conducting sales calls, networking with community organizations and hospitals to generate patient referrals and admissions.
- Evaluate and coordinate admissions with appropriate center staff.
- Achieve facility census goals and annual budget projections through on-site sales visits at hospitals and physician practices for referral conversions to admissions.
- Develop relationships, provide excellent customer service and educate referral sources on services provided by Consulate.
- Develop sales strategies to maximize admissions to grow market share in core business lines in assigned geographic area.
- Maintain knowledge of current regulations governing Medicare, Medicaid and private insurance company reimbursement.
- Participate in industry trade shows and business development activities, as assigned.
- Conduct admission screening of potential patients, determine level of care, services required, equipment needs and insurance coverage, as indicated. Ensure appropriate clinical acceptance in a timely manner.
Director of Admissions
Parks Healthcare
01.2020 - 07.2023
- Conducts tours of facility for prospective residents whether walk-ins or scheduled admissions.
- Reviews and coordinates with Liaison on patient acceptance.
- Contacts families of potential residents and invite for tour.
- Tracks pre-admission referral activity daily.
- Assist with arrangements and confirmation of all admissions.
- Verification of payor source, i.e., Medicare, managed Care, Medicaid, Insurance.
- Obtain prior approval number from payor on a per case basis when authorized.
- Notify case manager and/or Director of Clinical Services of any potential risks.
- Notify departments of anticipated admission.
- Complete face sheet, attach to clinical screen, copy and distribute to appropriate departments.
- Verify eligibility and determine estimate of co-pay/family participation amount when appropriate.
- Tracks acute hospital admissions to ensure readmission of patients.
- Coordinates weekend/ holiday admissions in conjunctions with Liaisons, Conducts oneself with the highest degree of honesty and integrity in every interaction.
- Demonstrates a passion for caring as evidenced by interactions with co-workers, residents, families and visitors.
- Coordinates room assignment designation with nursing department.
- Coordinates clinical assessment/screening and ensures appropriate clinical acceptance in a timely manner in the absence of Liaison.
- Attends morning meeting for Census review only.
Clinic Business Office Manager
Nirvana Sports Medicine and Rehabilitation Services, LLC
12.2012 - 12.2019
- Accountable for Office Staff ability to perform their job tasks.
- Responsible for providing leadership to the Staff and ensuring consistency in the training process.
- Provide excellent, professional and consistent Patient Care and Customer Service.
- Assist in keeping equipment, front desk and waiting area clean, sanitized and organized.
- Promote community and diversity through all interactions with staff, vendors, and visitors.
- Maintain professionalism when working and respect the Patient Care Coordinator/Customer boundaries.
- Participate and assist with facilitation of hiring and orientation.
- Participate in a feedback meeting with all employees and the management team to assess the goals of the Clinic.
- Oversee daily claims and billing process.
- HR Manager.
- Be available to assist the Office Staff with any and all customer concerns or questions should the opportunity arise.
- Mentor and encourage the Staff to strive to provide superior customer service.
- Engage Staff to be a part of the overall and clinic team through encouraging them attendance at socials, and involvement with special projects, etc.
- Assist in coverage of the front desk during times when the primary Patient Care Coordinator is out.
- Assist other members of the management team as needed/requested.
Education
High School - General Studies
Jersey Preparatory High School
Newark, NJ08.1996
High School - General Studies
Our Lady of Good Counsel School
Newark, NJ08.1994
Skills
- Fluent in Spanish
- Outreach database maintenance
- Strategic relationship building
- Team leadership
- Networking skills
- Time management
- Fluent in English
- Proficient in practical application of office equipment
- Proficient in Microsoft Office
Additional Information
Fluent in Spanish and English, Proficient in practical application of office equipment, Proficient in Microsoft Office
Timeline
Director of Admission and Marketing
Daytona Beach Health and Rehab Center
12.2024 - Current
Director of Admissions
Aspire at Colonial Lakes
07.2023 - 12.2024
Director of Admissions
Parks Healthcare
01.2020 - 07.2023
Clinic Business Office Manager
Nirvana Sports Medicine and Rehabilitation Services, LLC
12.2012 - 12.2019
High School - General Studies
Jersey Preparatory High School
High School - General Studies
Our Lady of Good Counsel School
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