Jennifer Peralta
Bronx,New York
Summary
A dedicated individual who is ambitious to succeed in life. I’m seeking a position where I can develop and excel. Although I have extensive experience in customer service. It has taught me to be part of a team that encourages growth, and strengths to my existing skills.
Overview
12
12
years of professional experience
Work History
Admission Specialist
Cayuga Centers
New York
01.2023 - Current
- Coordinate admission operations as the primary Point of Contact (POC) for the Office of Refugee Resettlement (ORR), Command Centers, and DHS/ICE.
- Execute comprehensive admission processes and initial assessments for a federal nonprofit agency, interpreting results to provide vital departmental recommendations.
- Lead the training and onboarding of new hires and internal transfers to ensure operational consistency.
- Manage minor placements and documentation, including the verification of foster home placements and the preparation of Placement and Medical Authorization forms.
- Maintain strict HIPAA compliance and confidentiality of Protected Health Information (PHI) across all platforms.
- Oversee health and safety protocols, including evaluating immediate safety concerns and assisting with rapid COVID-19 testing.
- Act as a liaison between foster parents and recruitment departments, providing necessary orientation and regulatory documentation.
- Direct inventory and data management, including daily supply tracking and authorized data entry via the UAC Portal.
- Foster an inclusive environment by engaging respectfully with a diverse service population and staff
- Facilitated admission processes, ensuring compliance with organizational policies and state regulations.
Administrative Secretary
Cayuga Centers
New York
01.2022 - 01.2023
- Provide Receptionist and clerical duties.
- Act as the first point of contact for Cayuga Centers guests.
- Attend required training.
- Conduct office audits and supply ordering.
- Managed scheduling and organized meetings for administrative staff, enhancing operational efficiency.
- Responded to inquiries from callers seeking information.
- Developed and implemented filing systems that improved document retrieval times by simplifying access to critical information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Head Teller
TD Bank
Bronx
12.2015 - 10.2020
- Supervised daily operations of teller staff, ensuring adherence to policies and procedures.
- Managed customer transactions efficiently, enhancing service quality and satisfaction.
- Trained new tellers on operational procedures and customer service best practices.
- Analyzed cash flow and balanced cash drawers to ensure accuracy in financial transactions.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
Teller
JP Morgan Chase
Bronx
01.2014 - 02.2015
- Executed diverse financial transactions including deposits, loan payments, check cashing, and foreign currency exchanges with 100% accuracy.
- Maintained rigorous cash control by reconciling drawers, managing currency inventory, and performing dual-control security audits.
- Drove branch revenue by identifying customer needs and cross-selling relevant bank products, promotions, and specialist referrals.
- Ensured regulatory compliance by preparing currency transaction reports and strictly adhering to bank privacy and security protocols.
- Delivered high-quality service by resolving complex customer inquiries in person and via telephone while managing special account requests.
Education
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY05-2010
Skills
- CPR Training
- Fluent in Spanish
- Strong Communication, excellent organizational skills and interpersonal skills
- Professionalism
Timeline
Admission Specialist
Cayuga Centers
01.2023 - Current
Administrative Secretary
Cayuga Centers
01.2022 - 01.2023
Head Teller
TD Bank
12.2015 - 10.2020
Teller
JP Morgan Chase
01.2014 - 02.2015
Associate of Arts - Liberal Arts
Bronx Community College