Dayanne J Lopez Velez
Clearwater, Florida,FL
Summary
I am a dedicated professional focused on business success, always aiming to exceed expectations with quality work and a strong emphasis on customer satisfaction. With experience in customer service, food safety, and cash handling in the fast-paced hospitality sector, I ensure smooth operations during peak hours with high productivity and efficient task completion. My strong communication, teamwork, and adaptability skills enhance customer satisfaction. Plus, I am skilled in operating cash registers and serving customers, consistently promoting guest loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Cold Stone Creamery
Safety Harbor, FL
09.2023 - 11.2024
- Organized and restocked supplies to support operations and team productivity.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register to collect payments from customers.
- Cleaned tables, chairs and dining areas after customer use.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled questions and orders for Spanish-speaking clientele.
Education
High School Diploma -
Countryside High School
Clearwater, FL05-2023
Associate of Science - Biology
St. Petersburg College
Clearwater, FL05-2027
Skills
- Organization
- Leadership
- Communication
- Introductory Proficiency in American Sign Language
- Adaptability to change
- Native Spanish fluency
- Taking orders
- Menu memorization
- Hospitality service expertise
- Safety awareness
- Time management
- Basic math
- Heavy lifting
- Integrity and honesty
- Quality control checks
- Teamwork and collaboration
- Cash handling
- Problem-solving
- Leadership qualities
- Valid Driver's license
- Safe food handling
- Customer engagement
Accomplishments
- President of the Spanish Honors Society at Countryside High School
- graduated with Cum Laude distinction
- Received the "Outstanding Spanish" 2023 school award at Countryside High School
Certification
- Driver's License
Languages
Spanish
Native/ Bilingual
American Sign Language
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Crew Member
Cold Stone Creamery
09.2023 - 11.2024
High School Diploma -
Countryside High School
Associate of Science - Biology
St. Petersburg College
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