Daybelis Martinez

• Handle inbound inquiries from internal practitioners and independent coaches/consultants ensuring to address their goals and needs through consultative selling.
• Effectively describe the value proposition of Wiley Solutions, moving leads through the sales funnel to purchase a certification package that meets their needs.
• Proactively reach out to leads who have previously inquired to re-kindle interest and engagement.
• Use tools like Salesforce and Linkedin Sales Navigator to identify potential clients and craft targeted messaging.

Notable Accomplishments:

Surpassed Q3 sales goals and signed on double the number of partners within our network.

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained data integrity of student retention data stored in CRM (Salesforce).
• Specialized in multiple school policies and procedures.
• Worked collaboratively with leadership to establish new processes and develop changes to online programs.
• Supervised team members making sure partner-specific workflow is being utilized effectively.
• Collaborated with Program Directors to coordinate program planning and course scheduling.
• Continuously monitored retention to ensure partner-specific goals are being met.

Notable Accomplishments:

• Promoted to Team Lead within 2 months of employment.
• Won Innovation Champion Award.
• Helped maintain a student retention rate of 90 percent or higher term over term.

• Managed weekly communication to engage the student body and support retention efforts through various communication tools.
• Monitored and assessed student performance to identify risks, and successfully resolve student concerns through prompt issue resolution.
• Facilitated student requests through escalation procedures on the student's behalf with campus contacts and other support services.
• Managed regular activity, audit, and retention reporting, including registration management. Maintained accurate and complete student enrollment records through databases such as Salesforce.
• Utilized a Learning Management System to track student attendance and performance

• Educated customers via different methods about the benefits of our tutoring services.
• Effectively addressed customer inquiries, complaints, billing questions, and tutoring service requests. Responsible for meeting daily and monthly sales goals.
• Collaborated with team members to maximize in-home and online tutoring sales.
• Developed and maintained customer clientele through follow-up.

Notable Accomplishments: Consistent top educational specialist in the office for 3 consecutive months