Dayelic Diaz
Fort Lauderdale,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Wawa. Skilled in food safety regulations and effective communication, adept at fostering teamwork and solving problems to boost efficiency. Achieved significant improvements in service quality and operational workflow, demonstrating a commitment to excellence and continuous learning.
Overview
5
5
years of professional experience
Work History
Sushi Maker
Crudos Fusion Art
Hollywood, FL
08.2023 - 11.2023
- Managed high-volume orders during peak times, maintaining timely service without compromising quality.
- Maintained a clean and organized workstation, ensuring compliance with food safety standards.
- Ensured proper storage of raw fish and seafood ingredients to maintain optimal freshness and taste.
- Collaborated with kitchen staff to streamline sushi preparation processes for improved efficiency.
- Utilized expert knife skills for precise cuts of fish and other ingredients, resulting in consistent presentation across all dishes.
Server
Amigos and Beer
LaBelle, FL
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant Manager
Wawa
Hialeah, FL
11.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier Manager
Wawa
Hialeah, FL
03.2021 - 03.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Store Manager
McDonald's
Hialeah, FL
01.2019 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Skills
- Hygiene and Cleanliness
- Continuous Learning Attitude
- Food Safety Regulations
- Stress Tolerance
- Effective Communication
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sushi Maker
Crudos Fusion Art
08.2023 - 11.2023
Server
Amigos and Beer
01.2023 - 06.2023
Cashier Manager
Wawa
03.2021 - 03.2022
Assistant Manager
Wawa
11.2020 - 10.2022
Store Manager
McDonald's
01.2019 - 09.2020