Dayja Key
Hudson
Summary
Dynamic and dedicated with extensive experience in customer service and guest relations. Proven ability to resolve complaints and enhance event execution, while fostering teamwork. I effectively communicate and engage with diverse groups, ensuring a positive experience for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
LaneGlo Centers
06.2023 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed incoming calls, providing information and directing inquiries to appropriate departments.
- Resolved guest complaints promptly, ensuring a positive customer experience.
Party Hostess
LaneGlo Centers
06.2023 - Current
- Coordinated with vendors to enhance event offerings and maintain service quality.
- Trained new staff on hosting procedures, fostering a collaborative work environment.
- Oversaw setup and breakdown of party areas, ensuring compliance with safety standards.
- Implemented feedback mechanisms to improve event execution and guest engagement.
Babysitter
04.2021 - 06.2023
- Supervised children's activities, ensuring safety and engagement throughout sessions.
- Communicated effectively with parents regarding daily activities and any concerns raised.
- Established routines that enhanced children's adaptability and behavioral consistency.
- Worked with Neurodivergent and Neurotypical children between the ages of 1-11.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Hudson High School
Hudson, FL06-2024
Skills
- BLS (CPR & AED) CERTIFIED AS OF JUNE 2025
- Customer service
- Guest services
- Teamwork and collaboration
Certification
- Basic Life Support- June 2025-2027
Timeline
Front Desk Agent
LaneGlo Centers
06.2023 - Current
Party Hostess
LaneGlo Centers
06.2023 - Current
Babysitter
04.2021 - 06.2023
Hudson High School
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