Daykei Porter

• Developed engaging educational activities that enhanced children's learning and social skills.
• Supervised daily activities to ensure a safe and nurturing environment for children.
• Collaborated with parents and teachers to address individual child needs and progress.
• Mentored new staff on best practices for child engagement and safety protocols.
• Implemented behavior management strategies to promote positive interactions among children.
• Ensured child safety through diligent supervision and adherence to established protocols.
• Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
• Established daily routines to provide structure and predictability for children under care.
• Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
• Improved communication skills by engaging children in age-appropriate conversations and active listening.
• Developed age-appropriate activities and crafts to engage children.
• Led children in creative, athletic, and educational activities while maintaining safe and a safe and orderly group.

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Trained new staff on menu offerings and restaurant protocols, fostering team cohesion.

• Reviewed applications to ensure completeness of required documents for eligibility.
• Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Maintained organized records for each assigned case to ensure accurate tracking of information.
• Compiled, recorded, and evaluated personal and financial data to verify completeness and determine eligibility status, supporting informed decision-making.
• Responded to applicants' inquiries regarding benefits and claim procedures to enhance understanding and accessibility of services.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
• Developing specific goals and plans to prioritize, organize, and accomplish your work
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources
• Collected necessary data and documentation to verify eligibility and assist applicants.

• Provided assistance to customers in navigating online shopping platforms with online support for Walmart. Also the customers I assisted are an older age group. Which required me to take my time and use my customer service skills to assist in shopping online.
• Resolved customer inquiries efficiently through multi-channel communication, enhancing customer satisfaction.

• Maintained cleanliness and organization of dining area, adhering to health regulations.
• Handled cash transactions accurately, contributing to financial accountability of shifts.
• Implemented upselling techniques, enhancing sales through strategic menu recommendations.
• Resolved customer complaints promptly, improving overall guest experiences and retention rates.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Provided online chat support to customers, addressing inquiries and resolving issues. As well as assisting customers with fraudulent charge disputes and inquiries about credit card status.
• Led customer inquiries resolution, achieving high satisfaction rates through effective communication.

• Assisted customers with troubleshooting iPads, iPods, tablets, and other iOS devices. Followed a knowledge base to provide internal information from the client.

• Operated package sorting equipment to ensure timely processing of shipments.
• Collaborated with team members to optimize workflow and enhance operational efficiency.
• Trained new hires on package handling procedures and safety regulations.

Completed 3 years. Dropped out during COVID. Never Graduated.

Currently enrolled in the ADAPT program and taking classes toward an early childhood education degree/ teaching license. Graduation is to be determined.