Dedicated RN, CCM with extensive experience in building provider-patient partnerships to enhance communication, close care gaps, and develop actionable care plans. Achieved secure care coordination through expertise in HIPAA-compliant clinical assessment, virtual case management, and utilization review across EMR/EHR systems. Focused on delivering quality patient care and optimizing service delivery while advocating for patient needs and ensuring compliance with healthcare standards.
• Assessed referrals to verify clinical appropriateness for transition of care, ensuring documentation met CMS and TX DSHS criteria for medical necessity, reducing home health service denials and non-reimbursement gaps by 20%.
• Reviewed all completed OASIS to support regulatory compliance, improve care planning, and confirm appropriate nurse visits and/or skilled services.
• Supervised and took On-Call, reducing ED visits by 50%.
• Achieved a perfect audit success rate by ensuring 100% compliance with federal and state regulations.
• Developed individualized treatment plans, making data-driven adjustments based on progress, leading to a 20% improvement in claimant recovery outcomes.
• Assessed claimant needs and physician requests, negotiating pricing, authorizing imaging, therapy, DME, and surgeries while reducing unnecessary procedures by 15% without compromising care quality.
• Ensured cost-effective, high-quality care by selecting providers and vendors within the injured workers’ network, balancing budget constraints while facilitating a safe and timely return to work for injured employees.