Daylene Diaz
San Diego,CA
Summary
Experienced Customer service with over 3 years of experience. Proven ability to
assist with checkouts, monthly card payments, online orders, transfers and
finding products while maintaining a friendly, positive organized environment.
Fluent in both English and Spanish and committed to delivering excellent service
in fast paced retail settings. I am hardworking individual with a strong work ethic and a positive attitude. I am eager to learn new things, adapt quickly and I am always ready to take on new responsibilities.
Overview
3
3
years of professional experience
Work History
Babysitter
Private Employers
08.2023 - 03.2024
- Supervised children in various activities, ensuring safety and engagement.
- Prepared nutritious meals and snacks
- Maintained a clean and organized environment
- Communicated effectively with parents regarding children's progress and needs.
Sales Associate
Marshalls
San Ysidro, CA
09.2026 - Current
- Maintained store cleanliness and organization, contributing to a welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed customer transactions efficiently
- Helped customers complete purchases, locate items, and join reward programs.
Front Desk Receptionist
Massage Envy
Chula Vista, CA
03.2024 - 08.2026
- Schedule appointments for clients and new visitors
- Check clients in and out
- Managed appointment scheduling using company software
- Answered incoming calls addressing inquiries and providing accurate information
- Maintained cleanliness and organization of front desk area to create a welcoming environment
- Resolved customer complaints or issues
- Greeted clients warmly upon arrival
- Processed payments and maintained accurate records of transactions while ensuring data confidentiality.
Education
High School Diploma -
Southwest Senior High School
San Diego, CA06.2023
Skills
- Customer support
- Adaptability/flexibility
- Teamwork and collaboration
- Problem solving
- Work ethic/reliability
Timeline
Sales Associate
Marshalls
09.2026 - Current
Front Desk Receptionist
Massage Envy
03.2024 - 08.2026
Babysitter
Private Employers
08.2023 - 03.2024
High School Diploma -
Southwest Senior High School